Your customers are the lifeblood of your business – what are the things shop owners can do to ensure that they keep coming back?
Vic Tarasik from Shop Owner Coach says the first thing to do is to simply call your customer to thank them for their business and ask them if the service was done right.
Your best customer is your current customer – save time searching for new ones by spending time keeping the old ones. This video is sponsored by the MyPlace4Parts Studio.
Learn how to educate customers on the importance of OEM specifications and premium lubrication for their vehicles’ maintenance needs.
Of all the services your shop offers. The simple oil change is often the most contentious. No matter what they drive, your customers may think that oil is oil. If it pours out of a bottle they recognize on the shelf in their father's garage or an ad-on tv, it's good enough for their car. The fact is the belief that they're all the same can be shortsighted at best and detrimental to the life of the engine. At worst, modern engines are built to tighter tolerances, and as a result, they rely on specific oil pressures for maximum fuel economy or to support vital systems such as variable valve timing substituting a non recommended viscosity engine Oil can negatively affect fuel economy and emissions, and may actually accelerate wear on critical components. According to the American Petroleum Institute, there are five different groups of base oils used to make today's motor oils based on the refining methods and the properties of the oil.
Grace Hovis’s journey in Hovis Auto & Truck Supply blends tradition with digital innovation in the automotive aftermarket industry.
A device similar to an alternator, called a DC-DC converter, charges the 12-volt battery from the high-voltage battery pack.
Learn about common challenges with turbocharger maintenance and how Rein TechSelect Turbo Kitsmake the repair process easier for technicians.
Standard® knows that what comes out of a repair is directly dependent upon what goes into the box. This video is sponsored by Standard®.
To see inductance inside the primary windings, use an amp probe placed around the positive wire for the ignition coil.
Asking for a tip would not go over well with your future customers.
If an EV with a full battery won’t start, here’s how you can get it up and running.
The criteria for setting the code is very basic.
