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Webinars

On-Demand Webinars
How to Win Customers and Influence Word-of-Mouth
Sponsored by Podium
Date: January 29, 2020

We love to talk about the things we love. Whether it’s our favorite sports team or the new burger place we tried last night, we can’t seem to help ourselves when things delight us. And it’s totally natural. Almost effortless. It doesn’t feel at all like an advertisement to us or the person we’re sharing it with.

Anyone with a local business knows instinctively that they live and die by word-of-mouth. A recent study found that a staggering 90 percent of purchases are influenced by word-of-mouth.

But how can you get people to talk spontaneously about your repair shop like this? The answer is surprisingly simple, yet profound - be remarkable.

Come join this webinar and learn:

  • How to give your customers a remarkable experience
  • How to kickstart a word-of-mouth engine for your shop
  • Simple steps and takeaways to take “give [your customers] somethin’ to talk about”
Battery Resets, Registration and Coding
Sponsored by NAPA Auto Parts
Date: November 14, 2019

You could be damaging a new battery and not even know it. We are not talking about cables or hold-downs -- we are talking about performing the procedures to reset, register or code the replacement battery to the vehicle. In this free 30-minute webinar, professional trainers will discuss the tools and procedures you should be using when you install new batteries on late model cars and trucks.

Electric Power Steering: The Light is On, What Do I Do Now?
Sponsored by CRP Automotive, the company that brings you AAE Steering
Date: October 16, 2019

You might be able to install an electric power steering rack or column-mounted steering assist module, but can you complete the repair? In this 30-minute webinar we look at how to diagnose faulty electric power steering system, and what is required to reprogram, reflash, or recalibrate the system once the new electric power steering unit is on the vehicle.

5 Steps to Winning New and Securing Repeat Customers
Sponsored by Podium
Date: September 24, 2019

The online and offline worlds are colliding. Customers carry pocket-sized computers everywhere they go, but that doesn’t mean that face-to-face interactions at the repair shop aren’t just as important as those online. Join us on September 24 at 2:00pm ET to learn some best practices for interacting with your customers online and offline to create a memorable experience, win customers for life, and improve your bottom line.

Inside the Wheel Bearing: How What Happens at the Factory Changes What Happens In The Bays
Sponsored by NTN, manufacturer of BCA Wheel Bearings
Date: August 22, 2019

As technicians, we only pay attention to wheel bearings at their best and worst. Little attention is paid to what happens before installation on a vehicle. In this 30-minute webinar, we will explore what happens at the factory and how it impacts your installation procedures. Information from this webinar can be applied to your next wheel bearing or brake repair.

From First Search to Final Sale: Understanding the Service Journey of Today's Vehicle Owner
Sponsored by Podium
Date: May 16, 2019

In this webinar, we will be discussing how the customer journey has changed and how your independent repair facility should adapt to meet their demands. The customer journey may start with great reviews, but businesses that make the entire process convenient and easy can end the process with great reviews – and significant profits – as well.

Automatic Emergency Brake System Operation and Theory
Sponsored by NAPA AUTO PARTS
Date: May 02, 2019

Many late model vehicles have Automatic Emergency Braking (AEB) systems or Dynamic Brake Support (DBS) pre-braking systems. These systems apply the brakes when a collision is imminent or assist the driver to stop in the shortest distance possible. This 30-minute webinar will cover how the system detects a possible emergency braking situation, how AEB applies the brakes without driver input, and more.

Turbocharger Diagnostics and Service for Modern Gasoline Engines
Sponsored by MAHLE
Date: April 10, 2019

It's critical for technicians to know how to diagnose and service a turbocharger properly. This 30-minute educational webinar will cover what a technician needs to know when there is a turbocharger under the hood. We will cover diagnostic and service methods for turbochargers, actuators and intercoolers.

Fuel System Diagnostics: Avoiding Fuel Pump Failures
Sponsored by Carter Fuel Systems
Date: March 19, 2019

The fuel pump plays a vital role in your customers' electronic fuel injection systems. But fuel pump failures are often misdiagnosed, because there are many factors that can prevent the engine from getting a proper fuel mixture. An incorrect diagnosis can cause comebacks -- leading to lost profits and upset customers. Attend this free webinar to learn the proper way to diagnose and repair fuel pumps.

3 Keys To Increase Your Profits (Without Having To Hire Techs, Increase Car Count, Or Spend More Money)
Sponsored by Repair Shop Coach
Date: January 23, 2019

During this free webinar, Ron Ipach and Gerry Frank take their 55 years of combined knowledge and experience and break shop ownership down to the 3 simple (but vitally important!) keys you'll need to focus on to make 2019 your best year ever.

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