Webinars Archive - UnderhoodService

Upcoming Webinars

When a car shows up to your shop with a crank/no-start condition, efficiently diagnosing the problem’s cause can be challenging. In the latest Shop Squad webinar, experts will tackle how to diagnose a crank/no-start condition quickly.

Sponsored By NGK/NTK and Shop Squad

Date: June 25, 2024 2:00 PM

AAPEX Joe's Garage Online 2024

This free 12-part webinar series brings you helpful technical training as well as important management content for owners and shop leaders.

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Confident, Effective Sales Techniques

Sponsored By AAPEX

Date: June 26, 2024


HVAC: Compressor Oils and Compressor Replacement

During this 45-minute webinar, our presenters will explore the ins-and-outs of compressor replacement and the requirements for oil and flushing. They will also discuss how the condenser and evaporator must be serviced if the compressor has failed.

Sponsored By Transtar

Date: June 11, 2024

If You Look, You’ll Find: How Inspection, Alignments and Tire Sales Can Unlock Consistent Profitability

Alignments are fast, easy and very high-margin. You’ll also find worn tires. If you commit to diligently inspecting every vehicle that comes on the lot, you’ll build a sizeable chunk of business you can count on every day, year in...

Sponsored By Hunter Engineering Co.

Date: June 4, 2024

Air/Fuel Ratio Sensors

Air/fuel ratio sensors can measure a wider range of rich and lean conditions than oxygen sensors. In this webinar, the experts from NGK’s Shop Squad will cover how an air/fuel ratio sensor operates, and what happens if the sensor malfunctions.

Sponsored By NGK/NTK and Shop Squad

Date: May 21, 2024

How Loyal are Your Customers to Your Shop? Building Car Count and Average Ticket Price by Recommending Maintenance.

Credibility and loyalty, while challenging to measure, drive the two KPIs of every shop: car count and average ticket. Join this webinar to learn how to use brands, loyalty programs, and customer engagement tools to increase your shop’s bottom line.

Sponsored By Valvoline

Date: May 2, 2024

Effective Service Advisor Communications

Understanding the science of communication is essential in the automotive industry. Customers and technicians have different expectations, while service advisors must tailor their communication style to suit various situations. This class will teach effective communication between the customer & technician.

Sponsored By NGK/NTK and Shop Squad

Date: April 23, 2024

Leveraging Remanufactured Parts

Remanufactured parts often appear on your parts screen. But what does “remanufactured” mean for the part and potential repair? In this webinar, experts will cover what is a remanufactured, refurbished, or rebuilt part and what it means for your business.

Sponsored By Transtar

Date: April 17, 2024

Mastering Steering and Suspension: Expert Tips for Resolving Issues

Understanding and effectively addressing steering and suspension problems is crucial for maintaining customer satisfaction and ensuring vehicle safety. In this free 45-minute webinar, our experts will dive into the details of these critical systems.

Sponsored By GSP North America

Date: April 3, 2024

Completing Catalyst and Oxygen Sensor Monitors Post Repair

The biggest challenge of an oxygen sensor or catalytic converter replacement is completing the catalyst and oxygen sensor monitors to confirm the fix. This webinar will cover what it takes to complete the monitors and diagnostic strategies post-repair.

Sponsored By NGK/NTK and Shop Squad

Date: March 20, 2024

Future-Proof Your Operation: Accelerate Oil Change Profit Growth

Attend this free webinar as experts from Valvoline explain how to adapt to the evolution of the oil change category and how to navigate consumer expectations to achieve business growth.

Sponsored By Valvoline

Date: February 21, 2024

Mastering Catalytic Converters: A Comprehensive Clinic on Diagnosis and Replacement Skills

Unlock the secrets of catalytic converters in this engaging 60-minute online training session. We’ll dive into catalytic converter design, construction, and function, gaining essential skills for diagnosing problems and executing precise replacements.

Sponsored By AP Emissions

Date: January 29, 2024

Spark Plug Removal and Installation

Spark plugs have changed more in the past decade than in the previous century, which has directly influenced technicians and installation procedures. In this webinar, experts will cover new spark plug designs for modern engines and ignition coils.

Sponsored By NGK/NTK and Shop Squad

Date: February 13, 2024

Misfire and “Low Cylinder Contribution” Ignition Coil Diagnostics

You may have started to notice that there is a new type of misfire code, the “Low Cylinder Contribution” code. In this webinar, the experts at NGK’s Shop Squad will teach you how to look at misfires differently.

Sponsored By NGK/NTK and Shop Squad

Date: January 16, 2024