What Caused The Turbo To fail?
Up to 50% of turbocharger failures are due to oiling problems.
How To Handle An Aging (Vehicle) Population – Video
Drivers – and cars – are changing. Here’s how you can reach them. This video is presented by BOLT ON TECHNOLOGY.
VIDEO: Your Best Customer Is Your Current Customer
Here’s the best way to ensure your current customer keeps coming back. This video is sponsored by the MyPlace4Parts Studio.
VIDEO: Simplify And Maximize Customer And Vehicle Check-In
The keys to curing check-in problems could already be at your shop. This video is sponsored by Mitchell 1.
What Does The Customer Need?
What you repair, how often you perform maintenance, typical component failures and the motivating reason for owning a vehicle have already changed.
Gonzo’s Tool Box: Cash Discount For Engine Swap Gone Wrong
In attempt to drum up some new business, I decided to run a cash discount promotion for large jobs thinking it might bring in new customers. It sounded like a good idea at the time, but the best-laid plans often go awry.
