To provide the best customer service, some things are best left unsaid. Adam Redling goes over three topics that a service writer should never discuss with a customer. Sponsored by Manager SE from Mitchell1.
When you’re installing a wheel speed sensor on a hub unit, never ever remove it from the original unit. Sponsored by Auto Value and Bumper to Bumper.
Hey, I got a great shortcut for you. If you're working on wheel hubs, if you have one where you're dealing with a harness for the wheel speed sensor that may be behind a fender liner, has all these horrible Christmas trees on it to get in and out from behind areas that you've never seen, well, you can just simply take the old out and then put it in the new and get rid of the new harness. Do not ever use the shortcut. It is a bad thing to do because you are destroying the calibrated air gap that was done at the factory, and this is very precise, done with computers. By removing the wheel speed sensor from one and putting it in another, you've just changed everything completely and you're gonna cause yourself a comeback. Do you wanna know why? Well, it's gonna cause an erratic wheel speed sensor code or issues with the air gap.
It offers up to 80% reduction in CO2 emissions over traditional AGM batteries, in many cases, Clarios said.
It uses a 3-layer filter to deliver cleaner, healthier, fresher air on the go, Lumileds said.
The latest software includes new coverage and guided component tests and features.
The campaign aims to raise $65,000 through 1,000 donations of $65 each.
Conroy shares insights into his career trajectory, the evolving landscape of the company’s aftermarket operations, and its commitment to innovation and sustainability.
Making sure the brake fluid is the correct quality is critical. Sponsored by Auto Value and Bumper to Bumper.
Learn how to educate customers on the importance of OEM specifications and premium lubrication for their vehicles’ maintenance needs.
Grace Hovis’s journey in Hovis Auto & Truck Supply blends tradition with digital innovation in the automotive aftermarket industry.
