In an effort to assist its members in bringing new and improved equipment and tools to the marketplace, the Equipment and Tool Institute (ETI) has launched a series of market research projects. The current survey covers repair services. ETI will use this research to help all segments of the automotive industry provide aftermarket shops with better equipment and solutions.
ETI is surveying automotive repair facilities to learn what services are offered by shops and which of those services are performed by in-house technicians, outsourced technicians or sending the vehicle to a different shop. The institute also would like to learn which services customers ask for that are currently being turned down and why.
There will be a presentation on the findings of ETI’s Market Research Study at ToolTech 2016 in Monterey, California, during the ETI Business Meeting on Monday, April 25.
If you are part of an automotive repair facility and are interested in participating in our survey, go to the following link: emartecgroup.com/auto/etipr.html.
This survey can only be taken online.
Previous market research studies have included brand recommendation, J2534 reprogramming, J2534 reprogramming update, TPMS, telematics, collision repair, A/C service, hybrid and battery service and information access, which are available for purchase on the group’s website at etools.org.
