A Tip For Empowering Your Shop's Service Advisors
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A Tip For Empowering Your Shop’s Service Advisors

There are times when advisors need to provide customers with legitimate discounts, a rental car, etc., so what the top shop owners do is set a monthly budget of X dollars for each advisor, then tell the advisors that the money is there to be used in any way they would like to ensure customer satisfaction.

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We all know that there are times when your advisors need to provide your customers with legitimate discounts, a rental car, etc., so what the top shop owners do is set a monthly budget of X dollars for each advisor, then tell the advisors that the money is there to be used in any way they would like to ensure customer satisfaction. Whatever is remaining in each advisor’s budget at the end of the month is then split with the advisor. With this approach it’s your advisors’ money to lose, so they’ll think twice before giving unwarranted discounts, refunds, etc.

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For additional help generating happier customers and higher sales, learn more about Elite’s Masters Service Advisor Training.

Management tip provided by Elite.

 

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