Sales Master University is an ongoing online course that provides service advisors with a consistent flow of sales training.
The webinar will be held on Thursday, March 19, from 10:00 a.m. — 10:45 a.m. PST.
Elite Top Shop 360 was selected as the new service name to reflect that all clients are completely surrounded, 360 degrees, with coaching, a Business Development Master Plan that outlines the steps shop owners need to take to reach their goals, a vast library of sales, marketing and shop management resources and “everything their business could need,” the company says.
The BOLT ON and Elite partnership will deliver co-hosted webinars for shop owners who want to invest in their businesses with topics including Finding Hidden Profits in Your Shop’s Numbers, Tips on Hiring the Superstars, Building Trust Through Digital Vehicle Inspections, Employee Management Made Easy and, in an upcoming webinar, ‘Why DVI? The Advantages of Digital Inspections’ on Nov. 13.
The partnership between Enders, Elite and Melling Performance will now continue through the entire Countdown to the Championship playoffs, which conclude in November in Pomona, California.
Since the caller can’t see your service advisors, they will be far more influenced by your advisors’ tonality than by the words they use.
With first-time callers just a mouse click away from contacting another shop, you will need to ensure that your advisors are at the top of their game when it comes to selling themselves, and your company, to the caller.
The AMI-accredited online course will be delivered by Elite President Bob Cooper and sales trainers Jen Monclus and Doris Barnes, and will be held on four consecutive Wednesdays beginning June 14.
Elite has announced that the company will be hosting its “Fly with the Eagles” shop management seminar series June 20-23 in San Diego, California.
There are times when advisors need to provide customers with legitimate discounts, a rental car, etc., so what the top shop owners do is set a monthly budget of X dollars for each advisor, then tell the advisors that the money is there to be used in any way they would like to ensure customer satisfaction.
Shop owners should never just assume that their customers are loyal, and should instead have the mindset that they need to earn the customer’s trust and business with each and every visit.
The promotion encourages members to post a photo of themselves on the RPM Facebook page wearing or holding Continental Elite RPM gear.