CarMD Announces Early Test Results From Repair Shops

CarMD Announces Early Test Results From Repair Shops

Of the more than 5,000 vehicles scanned by automotive repair shops, 80% needed repairs. Corporation, a leading provider of automotive diagnostic information and business solutions, recently announced the test results from the first year of repair shop use of its CarMD PRO SCAN inspection solution. Of the more than 5,000 vehicles scanned by automotive repair shops that were early adopters and pilot testers of CarMD PRO SCAN, 80% needed repairs, a majority with hidden problems not likely identified by a visual vehicle inspection alone. On average, these vehicles had six issues that needed to be checked, repaired or replaced, resulting in improved peace of mind for vehicle owners and increased average repair order (ARO) for shops.

Of the 5,642 vehicles tested with CarMD PRO SCAN through Dec. 31, 2019, 32% had a check engine light on, resulting in an ARO of $722 in related repairs. Among these vehicles, there were 300 different diagnostic trouble codes found to have triggered the CEL. The most commonly reported diagnostic trouble code (DTC) was P0113, which is typically related to an issue with a mass air flow sensor or manifold absolute pressure sensor.

“There’s only so much a technician can catch through a visual inspection, so if a module or sensor isn’t tied to a dashboard warning light or visible to the naked eye, it can be difficult to identify,” said Jim Dykstra, vice president of business development and strategy for CarMD. “In addition to check engine light issues, CarMD PRO SCAN reports results on every network system module, which helps repair shops find hidden work to drive sales and provide their customers with a more complete overview of their vehicle health.”

Newer cars and trucks have hundreds of different modules that can fail; CarMD PRO SCAN is able to run a network scan (NS) to check all of these modules. Eighty percent of vehicles tested with PRO SCAN had at least one NS code present. More than two-thirds (68%) of vehicles tested with PRO SCAN did not have a check engine light on, but nearly three quarters (74%) of these vehicles without a CEL on reported a problem with one or more systems. On average, each vehicle had six different modules that required attention, resulting in additional work and increased revenue for the shop. The most common Network System codes were related to the Body Control Module (BCM), Transmission Control Module (TCM), Instrument Panel Cluster (IPC), Powertrain Control Module (PCM), Engine Control Module (ECM) and radio. Some less commonly diagnosed issues, but equally important due to their potential impact on passenger safety, were faulty backup camera, adaptive cruise control, adaptive headlights, lane departure alert and seat belt retractor motor module.

“Utilizing CarMD PRO SCAN in our shop has brought efficiency to another level. It has armed our service advisors with the information needed to create the repair order, as well as the pertinent DTCs affecting major systems and any related bulletins or maintenance needs. This has resulted in more counter sales as the vehicle is being checked and building trust with new clients via the ability to email the reports directly to them,” said Rip Patel, ASE certified technician and shop foreman at Laguna Auto Service Center. “The largest value has come from locating vehicle issues that were missed on visual inspections. That has brought peace of mind knowing there is a system in place to back up the techs, safety for the customers and added revenue to our bottom line. This system is paying for itself by increasing our ARO another $200 in the first few months of use.”

Patel adds that “This information has given the shop service advisors confidence to sell preventive maintenance when due and diagnostics on DTCs that would otherwise have gone unnoticed. We’re heading into a digital era and the automotive industry is going to see dramatic changes. Why not be at the forefront of it?” 

According to the company, launched during the 2018 AAPEX Show in Las Vegas, CarMD PRO SCAN is a turnkey aftermarket business solution that taps CarMD’s database of curated maintenance, repair and vehicle data to provide repair shops with a way to catch hidden problems, improve customer service and generate return on investment. CarMD PRO SCAN provides repair facilities with everything they need to easily incorporate this solution into their normal repair routine. In minutes, the service writer or technician can scan every module on the vehicle, whether it’s associated with a warning light or not. The Bluetooth feature makes it possible for anyone in the industry, even those with little technical know-how, to simply plug in the tool and receive the information at the shop PCs. When the scan is complete, a CarMD PRO SCAN report displays an overview of freeze frame, I/M status, network scan results, OBD2 codes, pending DTCs, most likely fixes, upcoming maintenance and predicted diagnostics. Dashboard and reporting options enable the shop to customize reports for their customers and offer coupons for related repairs.

You May Also Like

asTech’s Patented Rules Engine Now Available

asTech users, insurance carriers and their customers can be confident with the accuracy and cost of the recommended scan type.

 asTech, a Repairify company has announced the full deployment of its patented Rules Engine, which presents users with the most accurate and cost-effective diagnostic scan type for the vehicle throughout the blue printing process and repair workflow.

The new feature gives asTech customers access to the most accurate way to identify the diagnostic and calibration scan tools that read all of a car’s OEM modules correctly – versus those that don’t – down to the year, make, model, and trim. With the Rules Engine enabled, asTech users, insurance carriers and their customers can be confident with the accuracy and cost of the recommended scan type.

Standard Motor Products Announces Pro Training Power Hour

The free, live/virtual technical series presented by Standard’s professional trainers will be geared toward technicians.

MAHLE Aftermarket Expands Cylinder Head Gasket Portfolio

New part numbers for Asian and domestic models join more than 12,000 part numbers for 900,000+ applications.

Bosch Releases 212 Aftermarket Parts in 2022

The parts cover nearly 64 million vehicles in operation across North America.

Winter ASE Registration Open

Three options offered for testing and recertification.

Other Posts

Federated 50/50 Challenge Awards Over a Hundred Prizes

Federated conducted the 50/50 Challenge to recognize and thank ASE-certified automotive service professionals.

Mitchell 1, ASE Present 2022 Technician of the Future Award

Nathanial “Nate” Nie of Mission Viejo, California, was named the 2022 Mitchell 1 / National Institute for ASE Technician of the Future.

Schaeffler Group Releases Series of LuK TSBs

In conjunction with its REPXPERT service brand, Schaeffler provides technical tips and service information for LuK products.

SMP Closes the Year with 214 New Part Numbers

SMP says it is committed to providing replacement parts for hybrids and EVs through its Standard and Four Seasons brands.