Equus Products has announced that its RepairSolutions program at CanOBD2.com has surpassed 100,000 registered users just two years after its initial launch.
RepairSolutions gives do-it-yourselfers (DIYers) an affordable way to tap into the extensive knowledge base that includes real-life fixes, down to parts needed and repair procedures, with video footage. RepairSolutions diagnostic reports have generated more than $10 million worth of potential parts sold, according to Equus, and have helped reduce non-defective returns by recommending the correct parts without trial and error, the company said.
“We always knew there was a demand for information and services to help DIYers pinpoint repairs for their Check Engine-related problems, but I don’t believe anyone expected such rapid growth," said Keith Andreasen, ASE double-master technician and Innova’s director of technical services. “It’s exciting to see that we are able to consistently help more than 1,000 new registered customers each week solve their automotive diagnostic problems week after week, while also generating potential parts sales for automotive aftermarket retailers. A majority of our customers are DIYers, but we have professional automotive technicians and consumers using the service as well.”
RepairSolutions launched during first quarter 2008, following more than a decade of development, and includes tens of thousands of real-life fixes for actual in-use failures, input by a nationwide network of tens of thousands of ASE-certified mechanics. The program is a VIN-specific, Internet database and includes diagnostic data and solutions for most 1996 and newer OBD2-compliant cars, light trucks, minivans and SUVs – foreign and domestic, as well as select OBD1 vehicles. It is supplemented by OEM data-licensed information from OEMs, ETI, Cengage Learning Group, and is updated and validated daily by more than 50 contracted ASE Master technicians.
RepairSolutions at CanOBD2 can be used by anyone who owns an on-board diagnostic tool, but works best when combined with the use of the INNOVA OBD tools, Equus said Options include a basic or advanced diagnostic report. The free basic report includes vehicle diagnostic details, emissions monitor status, freeze frame data, diagnostic trouble code definitions and more. For $14.99, registered users can purchase an advanced report with most likely fix, repair costs, labor time and rates, technical service bulletins and more.
According to Andreasen, about 25 percent of CanOBD2 customers opt for the advanced report. Innova tool owners can quickly and easily upgrade to RepairSolutions by plugging their tool into their PC and clicking “upgrade” when the current software launches and then visiting www.CanOBD2.com.
