Your customers are the lifeblood of your business – what are the things shop owners can do to ensure that they keep coming back?
Vic Tarasik from Shop Owner Coach says the first thing to do is to simply call your customer to thank them for their business and ask them if the service was done right.
Your best customer is your current customer – save time searching for new ones by spending time keeping the old ones. This video is sponsored by the MyPlace4Parts Studio.
Like all ICE vehicles, you need the correct tools, parts and to follow the proper service procedures when servicing EVs. This video is sponsored by The Group Training Academy.
According to a recent survey of shop owners, less than a third of shops work on EVs, due to concerns about battery packs, inverters or other daunting technology. The good news is, though, tomorrow’s electric and hybrid vehicles still offer substantial service opportunities under the car.
Just as with conventional internal combustion engine or ICE vehicles, EVs are subject to the same traffic conditions, potholes, curbs and corrosive environments that can accelerate wear and tear on steering and suspension components. But there are also several other factors with EVs that can make life harder for the suspension.
When you’re installing a wheel speed sensor on a hub unit, never ever remove it from the original unit. Sponsored by Auto Value and Bumper to Bumper.
Conroy shares insights into his career trajectory, the evolving landscape of the company’s aftermarket operations, and its commitment to innovation and sustainability.
Making sure the brake fluid is the correct quality is critical. Sponsored by Auto Value and Bumper to Bumper.
Learn how to educate customers on the importance of OEM specifications and premium lubrication for their vehicles’ maintenance needs.
Knowing how to “force start” a hybrid vehicle can be helpful if you are trying to diagnose a noise problem.
There are opportunities your shop can’t pass up just because the car or SUV has a hybrid badge on the back.
To see inductance inside the primary windings, use an amp probe placed around the positive wire for the ignition coil.
Asking for a tip would not go over well with your future customers.
