Snap-on Adds New Self-Help Customer Care Portal To Website – UnderhoodService

Snap-on Adds New Self-Help Customer Care Portal To Website

Because Snap-on understands the importance of high quality support to accompany high quality technology products, the company has added a self-help customer care portal to its website. This new section serves as an additional channel for customers to get helpful information and answers so they can get the most out of their diagnostic tools.

“The new self-help web portal is designed to give customers one more convenient method to access the popular product support that is available from our award-winning customer care telephone hotline,” said Sandi Chacon, customer service manager, Snap-on Diagnostics. “Our customers now have several ways to get answers to their technical questions, so they can benefit from all of the capabilities that their tool was designed to deliver.”

The product support web portal provides customers a single point to access product FAQs, software service releases, user guides and product training videos. Topics are organized by diagnostic platform, and quick filters and freeform keyword searching provides a personalized experience for site visitors. Support is offered for all current and legacy diagnostic products.

Customer support is available online 24/7 at http://diagnostics.snapon.com/faq, via e-mail at [email protected] or by calling 800-424-7226 from 6 a.m. – 5 p.m. PST, Monday through Friday.

You May Also Like

BendPak Founder Don Henthorn Passes Away

Grew company from small machine shop to global leader in car lifts and garage equipment.

Don Henthorn, owner and founder of BendPak Inc., peacefully passed away at home Thursday, March 28, at the age of 85. Under his leadership, BendPak has grown from a small machine shop to one of the world’s leading manufacturers of car lifts and automotive service equipment.

Management and operations of the privately owned company are unchanged. 

ASE Practice Tests Available Online

You can get a good idea of what to expect by adding the official ASE practice tests to your study plans.

AACF Celebrates 65 Years Serving the Aftermarket

AACF will be announcing more details about this commemorative fundraiser April 1st.

Bendix Releases Technical Materials for ADAS Support

They are designed to help technicians properly set up, inspect, and diagnose several components integrated with ADAS.

Dayco Adds Almost 30 Part Numbers in March

The 29 new part numbers will be available by the end of March for distributors interested in adding to their product coverage.

Other Posts

ASE Designates June as Automotive Service Professionals Month

ASE urges industry members to embrace Automotive Service Professionals Month as a platform for expressing gratitude.

ZF Aftermarket Releases 80 New Parts

The latest additions expand coverage to more than 5 million vehicles in operation.

Vehlo Acquires Shop Management Software, Shop-Ware

Shop-Ware is a cloud-based shop management platform catering to independent automotive aftermarket repair shops.

Auto Care Association Launches REPAIR Act Video

The goal is to emphasize the need for federal REPAIR Act legislation, according to the Auto Care Association.