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Respect The Tech: When Art Does Not Reflect Real Life

We are an industry very focused on our own image. But, sometimes we need to step back to get a global perspective on the issue. Shutterstock.com is a website where photographers can sell stock photographs online for magazines, advertisements and billboards....

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Consistently Selling Maintenance Boosts Customer Satisfaction, ­Retention

While seasons change, your maintenance strategy should be consistent year-round. For this edition of ­Maintenance Chronicle, we take a snapshot of the maintenance sales of an 11-bay shop in ­upstate New York during a two-week ­period. What did...

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Documenting Inspections: Are You Leaving Maintenance Dollars On The Table?

How do you translate scribbles on a ­repair order into sales? There is no magic trick involved — the key is to document the vehicle ­inspection process. The more you know about your customers’ vehicles, and the more you are able to document...

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Audi: Transmission Does Not Shift Due To Cabin Air Filter

Model: 2001 Audi A6 Avant Quattro, 2.8L Complaint The customer states the transmission does not shift. Cause Confirmed the customer’s complaint and found the transmission did not shift. Inspected the automatic transmission fluid level and condition...

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Kia Driveability Diagnostics: Chasing Intermittent Gremlins

This month, we find ourselves looking at a 2004 Kia ­Sorrento that the owner says is losing power and stalling with no established pattern. It will run well for days or even weeks at a time without a problem, only to then act up without warning,...

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Mercedes-Benz: Noise in Front of Vehicle/Dash Area

Affected Models: Model 203.052/054/092/056/087 Model 209.356/365/372/375/376/377/456/ 465/472/475/476/477 If you receive customer reports of noise from the center of the dash area in the above-listed vehicles, this may be caused by a portion of...

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Ford: Low-Speed Strut Noise

MODELS: • 2006-2009 Fusion • 2007 Zephyr • 2007-2009 MKZ • 2006-2009 Milan Some vehicles built before 8/5/2008 may exhibit a popping, rubbing, grunting, squeaking, crunching or creaking type noise from the front strut mount when going over...

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Honda Civic Alignment Spec: 2006-'11

Built on a high-rigidity unit-body platform, the 2006-2011 Civic has a MacPherson strut front ­suspension and a multi-link rear suspension. The eighth generation switched from a high mounted to a low mounted steering rack and significantly increased...

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False ABS, ESC Activation Causes and Cures

The first mass-produced anti-lock braking systems (ABS) were introduced in 1985. By 2008, almost every passenger vehicle came standard with ABS. Next, electronic stability control (ESC) became a mandated safety feature for the 2012 model year. Along with...

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Equipment and Tool Institute Launches an Important Market Research Study on New Car Buying Preferences of Consumers

In an effort to assist its members in having the latest market information and bringing new and improved equipment and tools to the marketplace, The Equipment and Tool Institute (ETI) has launched a series of Market Research Projects. The current...

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Redline Detection Names 2015 Redline Rock Star Performance Award Winner

Redline Detection has announced the winner of its 2015 Redline Rock Star Performance Award. Rob McNees of Truck Centers, Inc. (TCI) was selected by the Redline Technical Advisory Board as the winner and received more than $4,000 in cash and prizes from...

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Rivet Bonding Comes Full Blast

By Mitch Becker for BodyShop Business   By now, most of you have heard the news that Ford has mainstreamed rivet bonding with the introduction of the 2015 F-150. This has forced many shops to look into some new equipment, such as self piercing...

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Home Electrical Battery Tech Tip: Honda Engine Won’t Start? Check for Loose Alternator Bolts

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Applies to: 2001-’04 Honda Civic

Got a 2001-’04 Civic in your shop with any or all of these symptoms?

• The engine cranks but it won’t start.

• The MIL comes on.

• The immobilizer indicator blinks while the ­engine cranks.

• The HDS can’t communicate with the ECM/PCM.

Check for loose alternator bolts. If these bolts are loose for any reason such as the alternator was R&R’ed, or an accessory A/C was installed on a DX model at the dealership, the alternator can overcharge and fry the ECM/PCM.

If the alternator bolts are loose, tighten them and try restarting the engine. If the engine still won’t start, then check the ECM/PCM connector for battery voltage and ground. If you’re reading battery voltage and ground at the connector, then replace the ECM/PCM. Keep in mind, though, any ECM/PCM damage that’s caused by loose alternator bolts from A/C installation or body repair isn’t covered under warranty.

Courtesy of Honda Service News via ALLDATA.

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Audi: Transmission Does Not Shift Due To Cabin Air Filter

Model: 2001 Audi A6 Avant Quattro, 2.8L Complaint The customer states the transmission does not shift. Cause Confirmed the customer’s complaint and found the transmission did not shift. Inspected...More

Bosch Charitable Donation To Benefit Brad Keselowski's Checkered Flag Foundation

In recognition of Brad Keselowski’s exciting win at Sunday’s Auto Club 400 in Fontana, CA, Bosch Aftermarket NA is contributing $1,000 to the Team Penske driver’s Checkered Flag Foundation. Based...More

Audi: Transmission Does Not Shift Due To Cabin Air Filter

Model: 2001 Audi A6 Avant Quattro, 2.8L Complaint The customer states the transmission does not shift. Cause Confirmed the customer’s complaint and found the transmission did not shift. Inspected...More

Kia Driveability Diagnostics: Chasing Intermittent Gremlins

This month, we find ourselves looking at a 2004 Kia ­Sorrento that the owner says is losing power and stalling with no established pattern. It will run well for days or even weeks at a time without...More

Ford: Low-Speed Strut Noise

MODELS: • 2006-2009 Fusion • 2007 Zephyr • 2007-2009 MKZ • 2006-2009 Milan Some vehicles built before 8/5/2008 may exhibit a popping, rubbing, grunting, squeaking, crunching or creaking...More

Honda Civic Alignment Spec: 2006-'11

Built on a high-rigidity unit-body platform, the 2006-2011 Civic has a MacPherson strut front ­suspension and a multi-link rear suspension. The eighth generation switched from a high mounted to a low...More

Equipment and Tool Institute Launches an Important Market Research Study on New Car Buying Preferences of Consumers

In an effort to assist its members in having the latest market information and bringing new and improved equipment and tools to the marketplace, The Equipment and Tool Institute (ETI) has launched a...More

Redline Detection Names 2015 Redline Rock Star Performance Award Winner

Redline Detection has announced the winner of its 2015 Redline Rock Star Performance Award. Rob McNees of Truck Centers, Inc. (TCI) was selected by the Redline Technical Advisory Board as the winner and...More