Openbay, an award-winning auto repair marketplace, has announced the launch of OpenbayASP, a native iOS app for automotive service professionals that brings a mostly offline industry, online. OpenbayASP combines the online-to-offline customer-acquisition power that Openbay delivers to its network of service professionals with the benefits of a mobile platform.
According to the company, OpenbayASP promotes transparency between repair shops and consumers via text, video and photo exchange to explain diagnoses or confirm vehicle issues. Shop owners and operators can use OpenbayASP to review incoming service requests in real-time, respond immediately with quotes, communicate with consumers, schedule appointments and process payment.
“Openbay’s community of repair professionals were integral to the development of OpenbayASP,” said Rob Infantino, founder and CEO of Openbay. “We’re dedicated to meeting their needs and to helping grow their businesses. This mobile platform positions shops to efficiently acquire and communicate with in-market consumers. Openbay customers benefit too – OpenbayASP brings transparency to auto repair, enabling shops to share video and photo of vehicle issues, so customers are better informed about the need for repair and maintenance.”
OpenbayASP gives shops the flexibility to attract today’s online consumers, who value the ability to make educated purchase decisions and will appreciate remotely seeing and hearing explanations of recommended and completed repair work. Service providers are encouraged to routinely use OpenbayASP’s complimentary multi-media exchange to inform customers, strengthening trust between the shop and the consumer.
OpenbayASP is available to Openbay-approved automotive service professionals. Businesses interested in joining Openbay may learn more here. The mobile app supports iOS 8.2 or later, is compatible with iPhone, iPad and iPod touch, and is now available for download at the Apple App Store.