New Member Spotlight: Frank Scandura Joins ImportCar Editorial Advisory Board – UnderhoodService

New Member Spotlight: Frank Scandura Joins ImportCar Editorial Advisory Board

Frank Scandura is the owner of Frank’s Mercedes Service, with locations in Las Vegas and Henderson, NV. Go to for more details about what makes this shop so successful.

1. How long has your shop been in business and how many bays? We opened our Las Vegas (Decatur) shop in April 2001. It has six work bays and one wash bay. Our second shop in Henderson opened in February 2010, and it has seven work bays and one wash area. 

2. How many total years of experience do you have? Thirty-three years…I started fixing cars in my driveway in upstate New York when I was 15 years old.

3. What is your area of repair specialty? We specialize in Mercedes-Benz, BMW, Jaguar, Audi and Volkswagen – with an emphasis on driveability.

4. What is the average number of repair orders you write in a week? 76

5. What is the greatest challenge you see facing the industry? Vehicle technology changes very fast, as does the way we communicate with ­customers. It has grown more expensive to keep up with both.

6. How do you find and keep good technicians/employees? We ask other employees first, interview, interview, interview, and make sure they have the skills and tools they need to do the job we hire them to do.

7. What is the most exciting thing that has happened to your business lately? Being able to open our second location.

8. Tell us something unique about the way you do business. We strive to give our customers the type of experience they would expect to get at the dealership. We want to always exceed expectations from shuttle service to complementary coffee, soda and bottled water, hand washing of cars, thank you notes, follow-up surveys, service reminders, and a clean and professionally decorated waiting area.

9. What are you doing in your spare time when you’re not reading ­ImportCar magazine? My wife and I are very active in our church, so our spare time is spent helping and serving others.

10. What is your favorite import car? I purchased my first Mercedes-Benz in 1989, a non-turbo diesel, and have driven one ever since.

Editor’s Note:
While checking out Frank’s website, I learned about the shop’s Golden Wrench ServiceTM Commitment: “At Frank’s Mercedes, you’ll ­appreciate the peace of mind, knowing we will provide you and your family with the safest and most reliable auto maintenance and repair services possible. If you feel like your mechanic is practicing at your expense, it’s time to see us.”

You May Also Like

Bosch Releases 212 Aftermarket Parts in 2022

The parts cover nearly 64 million vehicles in operation across North America.

Robert Bosch, LLC announced it has added 212 automotive aftermarket parts to its portfolio in 2022, covering nearly 64 million vehicles in operation across North America.

The new Bosch products, which cover domestic, European and Asian passenger and commercial vehicles, include 74 braking parts, 52 fuel and water pumps, 14 ignition coils, 27 cooling fans, rotating machines, spark plugs and ESP units, 38 sensors and seven fuel injectors. 

Winter ASE Registration Open

Three options offered for testing and recertification.

Federated 50/50 Challenge Awards Over a Hundred Prizes

Federated conducted the 50/50 Challenge to recognize and thank ASE-certified automotive service professionals.

Mitchell 1, ASE Present 2022 Technician of the Future Award

Nathanial “Nate” Nie of Mission Viejo, California, was named the 2022 Mitchell 1 / National Institute for ASE Technician of the Future.

Schaeffler Group Releases Series of LuK TSBs

In conjunction with its REPXPERT service brand, Schaeffler provides technical tips and service information for LuK products.

Other Posts

SMP Closes the Year with 214 New Part Numbers

SMP says it is committed to providing replacement parts for hybrids and EVs through its Standard and Four Seasons brands.

GB Remanufacturing Releases 2022 Year in Review

The GB Reman 2022 Year in Review is available for download.

SMP Closes the Year with 214 New Part Numbers

SMP says it is committed to providing replacement parts for hybrids and EVs.

Survey Shows Greater Trust in Service Professionals

More than 70% reported increased levels of trust in repair shops and/or service technicians.