VIDEO: Keep In Contact With Customers Using Social And Email
Communicating with customers on email and social platforms is critical. This video is sponsored by Mitchell 1.
Repair Shops Now Have Ability To Take Secure Payments Via Text Messaging
By offering simple text-based payment links, repair shops can interact with customers more efficiently and effectively. Podium has now made it possible for local businesses to utilize text messaging to securely take payment directly from the Podium platform.
What Does The Customer Need?
What you repair, how often you perform maintenance, typical component failures and the motivating reason for owning a vehicle have already changed.
The Lost Art Of The Phone Call
I hate to say it, but the phone call is a dying form of communication. Even with more phone numbers issued, the act of speaking into a phone is a lost art with some people. For them, it is easier to send a text message, instant message or post something on social media.
Lessons From A Day Being Out Of My Comfort Zone
Being under the dash or hood of the modern car is my comfort zone, but it doesn’t hurt to get out of that comfort zone. I could use a reminder now and then that what I do for a living isn’t all that bad, and I owe my customers a great deal of gratitude for their patronage and for putting up with this snarly old mechanic.
Auto Care Association Hosts Upcoming Webinar On Customer Experience Improvement
The hour-long webinar will be presented by Carl Philips, vice president, sales and marketing, Mystery Shopper Services, a division of Business Evaluation Services.
VIDEO: Three Tips To Prevent Comebacks
Adam Redling presents some tips to prevent comebacks after a repair, including using shop management software to create accountability for technicians. Sponsored by Manager SE from Mitchell1.
Being A True Professional
In the automotive repair profession, ASE certifications, manufacturer certifications and years of service are just some of the ways to distinguish one as a pro vs. a parts-swapping technician. I try to approach each and every job as a professional. This includes detailing my repair work and striving to make each repair as neat and orderly as possible.
VIDEO: Three Things Service Advisors Should Always Ask A Customer
Adam Redling introduces three things to always ask your customers to promote customer satisfaction. Sponsored by Manager SE from Mitchell1.
