VIDEO: What Does That Code Mean? Find Out Using A Service Information Database
Andrew Markel discusses cross-referencing and crowd-sourcing features of some service information databases, and how they can help you find out the causes and solutions for scan code information in the fastest way. Sponsored by ProDemand from Mitchell1.
VIDEO: Using Service Information To Look Up Tire Specs
Andrew Markel recognizes the inconvenience of sending the customer out to look for the inflations and sizes of the tires on their vehicle, and suggests a solution to find that information using shop software. Sponsored by ProDemand from Mitchell1.
VIDEO: Using Symptom-Based Lists To Add Value To Labor
Andrew Markel discusses a feature of some shop management software that allows you to quickly produce a task list based on a vehicle symptom. Sponsored by Manager SE from Mitchell1.
VIDEO: Make Your Customer Trust You And Not The Internet
Andrew Markel stresses the importance of credible sources while gathering information about a repair, and shows how to get your customer to trust your and your shop and not unreliable Internet sources. Sponsored by SocialCRM from Mitchell1.
52 Technicians Honored At ASE Annual Meeting
Forty-one companies from both the OEM and aftermarket segments sponsored the individual technician recognition awards in the Auto, Truck, Collision, Parts and Service categories, along with awards for automotive instructors. In addition to looking for top scores on ASE tests, award sponsors examine on-the-job excellence, community service and other factors when selecting honorees.
VIDEO: Negative Fuel Trim And Fuel Economy
Andrew Markel introduces a case study where a 2004 Chevrolet Impala has no codes, but is getting bad fuel economy. Sponsored by ProDemand from Mitchell1.
VIDEO: Using Service Information For Oil Changes
Andrew Markel explains the benefits of service information for all procedures and vehicles, including oil change specifications. Sponsored by ProDemand from Mitchell1.
VIDEO: Diagnosing The Oil Control Valve
Andrew Markel details a case study involving a Honda Accord whose valvetrain displayed a timing malfunction. Sponsored by ProDemand from Mitchell1.
VIDEO: Service Information From Free Sources
Andrew Markel explains how service information from an outside source may create issues in your shop. Sponsored by ProDemand from Mitchell1.
Motor Mount Logic
Engines have noticeably changed in the past decade. Fewer cylinders, more power at lower RPM and more vibrations able to be detected at idle are just a few of the differences of today’s engines.
