VIDEO: How Do Plastic Carrier Gaskets Work?
Andrew Markel explains how plastic carrier gaskets work to keep a good seal as engine components expand and contract. Sponsored by MAHLE.
VIDEO: Diagnosing A Washer Pump With A Scan Tool
Andrew Markel demonstrates how bidirectional controls on some scan tools can allow testing and diagnosis of the washer pump and several other components. Sponsored by MAHLE.
VIDEO: Diagnosing Head Gasket Leaks
Andrew Markel shows how to test if an issue is truly related to a head gasket leak and not something else. Sponsored by MAHLE.
VIDEO: Carbon Or Charcoal Activated Cabin Air Filters
Andrew Markel explains how carbon- or charcoal-activated cabin air filters are better for the health of your customers. Sponsored by MAHLE.
VIDEO: Slow Or Lazy Oxygen Sensor Maintenance
Andrew Markel explains how coolant leaks and oil consumption can lead to a slow, lazy or dead oxygen sensor. Sponsored by Robert Bosch.
VIDEO: Three Things Service Advisors Should Always Ask A Customer
Adam Redling introduces three things to always ask your customers to promote customer satisfaction. Sponsored by Manager SE from Mitchell1.
VIDEO: Choosing The Right Spark Plug Replacement
Andrew Markel shows the importance of choosing a spark plug replacement with the OE-recommended or better material. Sponsored by Robert Bosch.
VIDEO: The Difference Between TSBs, Campaigns And Recalls
Andrew Markel describes the critical difference between TSBs, campaigns and recalls, and how you can use them in your shop. Sponsored by ProDemand from Mitchell1.
VIDEO: Crankshaft Position Sensor Diagnosis
Andrew Markel goes over how crank and cam position sensors can fail or send codes due to corrosion, and what to watch for in the voltage before replacing them. Sponsored by Robert Bosch.
VIDEO: Never Discuss These Topics With Clients
To provide the best customer service, some things are best left unsaid. Adam Redling goes over three topics that a service writer should never discuss with a customer. Sponsored by Manager SE from Mitchell1.
VIDEO: Fuel Pump Replacement On GDI Engines
Andrew Markel offers several tips to make a GDI fuel pump replacement job easier and safer. Sponsored by Robert Bosch.
VIDEO: How To Be A More Successful Service Writer
If you’re a technician or service writer with no experience at the front counter, dealing with customers may not be easy. Jon Nelson presents tips on how to provide customers with great service and find out the problem with their vehicles more easily. Sponsored by Mitchell1.
