To provide the best customer service, some things are best left unsaid. Adam Redling goes over three topics that a service writer should never discuss with a customer. Sponsored by Manager SE from Mitchell1.
Ode Auto Repair and Tire is a NAPA Gold Certified Auto Care Center focused on customer satisfaction since 1979.
In this episode of Auto Pros On The Road, Joe Keene and Jacqui Van Ham visit Darin Ode at Ode's Auto Repair and Tires in Warren, MI.
Darin Ode
Founded in 1969, Ode Auto Repair and Tire is a fixture in the Detroit area. The business began when owner Larry Ode had a dream to stop working for other companies and start his own. According to his son, Darin, Larry had a great reputation with customers who encouraged him to open his own facility. Despite having only a 9th-grade education and $900 to his name, Larry took a leap of faith. With his loving wife Mary and four very young boys, Dave, Dan, Darin, and Derrick, Larry brought a more personal approach to automotive repairs and tire sales.
An OE FIX IMRC assembly and OE FIX engine coolant reservoir hose are among the many new products released by Dorman this month.
The two are working together to help bring exceptional technicians, mechanics, and service writers to Autoshop customers’ garages.
Rapid Fit Water Pumps help save an average of 15 to 25 minutes in the bay, according to Carter.
The Long May We Drive campaign, celebrates the thrill of driving and carving your own path on the open road.
LSPI typically occurs at low speed and high low driving conditions. This video is sponsored by Lubegard.
CVT Recharge is a concentrated additive, formulated to provide anti-wear and extreme pressure protection. Sponsored by Lubegard.
When replacing a window regulator or motor, look at the procedures in the service information. Sponsored by Lemförder.
CAT III simply refers to the Category Safety Rating of the multimeter.
