Editor’s Notebook: Going the Extra Mile… – UnderhoodService

Editor’s Notebook: Going the Extra Mile…

So Your Customers Can, Too!

Summer is here and your customers are going to feel the heat. And, it’s not going to be so much from the temperature as it is from gas prices, as $4 per gallon is becoming a not-too-distant reality.

So while they will complain to you about how filling their tank is putting a strain on their wallet, they will continue to drive, although less and make shorter trips, when possible.

They need transportation to get to and from work, and, for many, alternate transportation and carpooling may not be an option. Leisure driving might lessen somewhat among drivers in general, but the desire of those with sports cars and convertibles to experience the “open road” will likely not diminish.

And while you can lend a sympathetic ear during these gas-guzzling times, the most beneficial thing you can do for them is to make sure their vehicle is running at top performance, and perform various vehicle checks.

The Car Care Council (www.carcare.org) offers gas-saving maintenance tips that really work, and don’t take a lot of effort:

  • Vehicle gas caps — 147 million gallons of gas vaporize every year due to gas caps that are either damaged, loose or are missing altogether. About 17% of the vehicles on the road fall into this category.

  • Underinflated tires — a mile or two per gallon is lost when tires aren’t properly inflated. It’s like driving with the parking brake on.

  • Worn spark plugs — Dirty spark plugs cause misfiring, which wastes fuel. Regularly check and replace your customers’ spark plugs, if it’s necessary, to avoid this condition.

  • Dirty air filters — A clogged air filter creates a “rich” mixture that wastes gas and causes the engine to lose power.
    Replacing a clogged air filter can improve gas mileage by as much as 10%, saving about 15 cents a gallon.

The Car Care Council also offers these driving-related tips to help conserve gas:

  • Limit aggressive driving (and punching the gas), which can lower gas mileage by as much as 33% on the highway and 5% on city streets.

  • Gas mileage decreases rapidly at speeds above 60 mph, so advise customers to observe the speed limit. Each mile driven over 60 mph will result in an additional 10 cents per gallon.

  • Several short trips taken from a cold start can use twice as much fuel as a longer multi-purpose trip covering the same distance, so remind customers to combine errands when possible.

  • Recommend using the air conditioning sparingly, instead of just running the A/C out of habit on warm days. If it’s not too hot out, suggest they use the fan setting alone.

  • Suggest customers clean out the trunk. An extra 100 pounds can cut fuel efficiency by 1-2%.

Doing these little things can mean a lot — you’ll be complementing your customers’ gas-savings efforts and showing them that you’ve gone the “extra mile” so that they can, too!

You May Also Like

Artificially Generated Customer Service

As easy as it is to TALK about customer service, actually offering it is NOT automatic. 

Good customer service is essential for any business, but it is particularly critical for automotive repair shops. 

For most people, their vehicles are their primary mode of transportation, and they depend on them for daily activities such as work, school, and errands. Therefore, when a car needs repairs, customers expect to receive excellent customer service to ensure that their vehicles are in good hands. 

Engine Bay Covers: Cosmetic or Comedic?

Each year, it seems engine bay covers get bigger and more difficult to remove.

Goofy Traffic Laws

Here are some of the wackiest rules you might not have heard about in Driver’s Ed.

Goofy Traffic Laws

Here are some of the wackiest rules you might not have heard about in Driver’s Ed.

Catalytic Converter Theft Update

Converters are still being stolen at record rates.

Other Posts

Where Were You 22 Years Ago?

A lot can change in 22 years.

Being More Motivated

Set and reach your goals together.

Building The Perfect Future By Mentoring

Share your stories of how you have helped others reach their goals.

Parts and Artificial Intelligence

In the past 25 years, things have changed with the Internet.