‘Court’-ing Disaster
I just returned to the shop after what felt like the longest three hours of my life. I spent the afternoon in Small Claims Court, and while fascinating — the same kind of fascination that won’t allow you to look away when trains collide, planes fall out of the sky or fast-moving brush fires head
Focus on Professionalism as the ‘Common’ Thread of Your Business
You’d probably agree that with all of the opportunities and challenges on the service front these days, there may be little time left in the day to work “on your business.” But now, more than ever, working on all of those business fundamentals necessary to run a profitable shop must be brought to the forefront
Volkswagen Underhood Maintenance & Service Tips
Volkswagens have always been maintenance friendly. From the very first models, ease of repair and durability have been built into the design. VW has managed to keep basic maintenance procedures relatively uncomplicated throughout the years. In this article, I’ll cover some of the more common underhood procedures on common VW models and include some tips
Analyzing Ignition Misfires and Plotting a Diagnostic Course
Uh oh. The Malfunction Indicator Lamp (MIL) is on, and you’ve just found a misfire code. It’s a code P0304, which tells you cylinder number four is misfiring. There are no other codes and the engine has a steady miss. Now what? Misfire diagnosis in this kind of situation should be fairly easy. You have
Cooling Off: Cooling System Parts and Service
Cooling system service is an absolute “must-do” on any import nameplate. Once a cooling system suffers long-term neglect, it turns into an on-going source of problems for the owner and his servicing technician because, when corrosion starts to take place, the effects can’t be reversed. For that single reason, it’s important to sell your customers