Peak Performance
As craftsmen dedicated to the profession of diagnosing, troubleshooting and repairing import vehicles, you know that it’s not so much what you do, but how well you do it, that elevates your shop to the top ranks of your field. Your high professional standards cultivate a loyal customer base, among which you’ve earned trust and
News: Underhood Service
CARQUEST Selects 2004 TECH-NET Professional/ASE Technician of the Year Raleigh, NC – Richard Robb of Elkhorn, WI, has been named the 2004 TECH-NET Professional/ASE Technician of the Year. Owner of Hi-Tech Automotive, Robb is an ASE-certified master automobile technician with L-1 certification. He was selected for the award after meeting the criteria set by CARQUEST
Underhood Service: News
New Brochure Is A Perfect Teaching Tool The service advisor must educate customers about preventive maintenance and repair, and these professionals need tools to familiarize motorists with what’s under the hood and around the car. To make the service advisor’s job easier, the Car Care Council has developed a new brochure. Simply titled, Be Car
Editor’s Notebook
With the month of June comes graduation ceremonies and commencement speeches that are filled with emotion and congratulatory remarks, words of encouragement, and challenges to graduates to fulfill their dreams, make their mark on society and change the world to make it a better place. These “dreams foster goals, and achievement brings success” messages should
Muscling in on Restoration Work: Part 2
There’s a hot trend in the automotive aftermarket to return car owners to the past. Literally. Today, aging baby boomers are spending big money on “recapturing the rapture” of the cars of their youth. Just turn on your television any evening and you’re sure to find some type of automotive program on the cable and
OBD II Diagnostics:Tips And Tricks to Make the Process Easier
The Malfunction Indicator Lamp (MIL) can be a golden light of opportunity for your shop. If the light comes on, it means the Onboard Diagnostics II system (OBD II) has detected an emissions-related problem. OBD II is designed to turn on the MIL if a problem occurs that may cause emissions to exceed federal limits
News: Babcox Memorial Scholarship Applications Now Being Accepted
Bedford, TX — The Automotive Management Institute (AMI) is calling for applications for the 2004 Tom B. Babcox Memorial Scholarship. AMI’s resource development effort, EXCEL, in conjunction with Babcox Publications, established the $1,000 scholarship, which is awarded annually to an Automotive Service Association (ASA) Mechanical Division member who strives to be, or is presently, working
Your Business is a ‘People’ Business
As providers of high-quality, efficient repairs on import nameplates, you are also discerning buyers of premium parts, tools and equipment, purveyors of optimal customer service and smart businesspeople, so the way you run your business and your impressions of the marketplace truly make an impact. A recent readership study of ImportCar readers asked, “Do you
A/C Update
Once a year the Mobile Air Conditioning Society (MACS) hosts a trade show for A/C shop owners and technicians. This year’s event was held in Orlando, FL, January 22-24, and provided a wealth of service information to those who attended the technical sessions. For those who could not be there, we pass along some of
Secondary Ignition System Maintenance
As one might expect, the introduction of low-maintenance ignition systems has changed how we sell and service secondary ignition system parts for import vehicles. Most import nameplates have, for example, replaced conventional distributor ignition systems with distributorless or coil-on-plug (COP) ignitions in order to reduce the number of wearing parts in the secondary or high-voltage