Peak Performance – UnderhoodService

Peak Performance

As craftsmen dedicated to the profession of diagnosing, troubleshooting and repairing import vehicles, you know that it’s not so much what you do, but how well you do it, that elevates your shop to the top ranks of your field.

Your high professional standards cultivate a loyal customer base, among which you’ve earned trust and respect, and repeat business. But, it’s never too late to challenge the way you do things, to look for other avenues to optimize your shop’s profit potential.

So, as this year winds down, it’s a good time to reflect on your shop’s total performance package, so that you can gain the maximum results from your hard work, and dedication to professionalism and excellence.

Just as employers conduct performance appraisals of employees, you can perform a similar review of key factors, some of which are listed below, that contribute to your shop’s performance record.

  • Shop appearance – First impressions really do count. Is your outdoor signage appealing and easy to read? Is your parking lot clean? How about the waiting area and bays? Do they reflect your standards of excellence?

  • Technician appearance – Again, first impressions make a big impact with customers. So, if your techs look professional, they help create a professional image for your shop. Are their uniforms clean and new? Do you have their certifications displayed on the walls? What other things are you doing to help promote their expertise and knowledge?

  • Tools & equipment – Does your shop have the proper tools and equipment to expertly and efficiently complete repairs? Are they in good working condition, so that your technicians can focus on the job at hand?

  • Turnaround time – Are you pleased with the quality and availability of the parts you source through your current suppliers? These factors impact the quality of your finished repairs, as well as efficiency and turnaround time.

  • Customer service – Is your shop easy to do business with? Do you make customers feel welcome, so that they want to come back for future repairs? Are you properly educating them on why repairs are being done, to instill trust in them?

  • Shop reputation – Has every vehicle that leaves your shop been expertly diagnosed and repaired? Did you check the integrity of related systems, so that the customer doesn’t soon return with another vehicle complaint?

Over the course of the next several weeks, evaluate your shop’s performance in these key business-building areas. Re-think how tasks are carried out. Look for new ways to accomplish goals. And, get input from everyone in your shop. After all, there is strength in numbers, and when you’re talking about accelerating your profit potential for the coming year, you’ll need all hands on deck!

You May Also Like

BendPak Founder Don Henthorn Passes Away

Grew company from small machine shop to global leader in car lifts and garage equipment.

Don Henthorn, owner and founder of BendPak Inc., peacefully passed away at home Thursday, March 28, at the age of 85. Under his leadership, BendPak has grown from a small machine shop to one of the world’s leading manufacturers of car lifts and automotive service equipment.

Management and operations of the privately owned company are unchanged. 

ASE Practice Tests Available Online

You can get a good idea of what to expect by adding the official ASE practice tests to your study plans.

AACF Celebrates 65 Years Serving the Aftermarket

AACF will be announcing more details about this commemorative fundraiser April 1st.

Bendix Releases Technical Materials for ADAS Support

They are designed to help technicians properly set up, inspect, and diagnose several components integrated with ADAS.

Dayco Adds Almost 30 Part Numbers in March

The 29 new part numbers will be available by the end of March for distributors interested in adding to their product coverage.

Other Posts

ASE Designates June as Automotive Service Professionals Month

ASE urges industry members to embrace Automotive Service Professionals Month as a platform for expressing gratitude.

ZF Aftermarket Releases 80 New Parts

The latest additions expand coverage to more than 5 million vehicles in operation.

Vehlo Acquires Shop Management Software, Shop-Ware

Shop-Ware is a cloud-based shop management platform catering to independent automotive aftermarket repair shops.

Auto Care Association Launches REPAIR Act Video

The goal is to emphasize the need for federal REPAIR Act legislation, according to the Auto Care Association.