Diagnosing & Servicing Automatic Transmissions
To prevent having any service from being over sold or under sold, it is important to not only know that a particular service should be performed, but also why it should be performed. That knowledge can also help you spot when to recommend that service, and when not to. When speaking about transmission fluid, the
Ride Control Repairs: Keeping Your Customers’ Tires Glued to the Road
Confused about modern ride control technology? Sometimes looking back into automotive history can put such technology into a more usable framework. A good illustration is how ride control technology evolved from the simple, early-century friction shock absorber to the electronic variable-rate shocks and MacPherson struts currently being installed on late-model imports. When early automobile manufacturers
The Long-Lasting Brake Job: Can Your Brake Job Go 12, 000 Miles Without a Problem?
All shops what to see a customer again, but not for a brake comeback. What is the magic number of miles that can separate a comeback from a service situation? In my opinion, the minimum is 12,000-miles. Even installing new friction, rotors and calipers will not ensure a long-lasting brake job. The long-lasting brake job
Shop Management: What is a Shop Foreman?
A few years ago, it seemed that nearly every shop had a foreman. However, over the years I’ve noticed that the foreman position has been dissolved. Little by little, shops have gotten away from having a foreman and simply have a manager with direct control over the technicians. Why? Is it to “downsize” and save
News Update: Raybestos’ Simplified Product Offering is Built Around Technicians’ Needs
Raybestos brand brakes’ product offering has been re-engineered, following months of extensive research with repair technicians, the results of which can be seen in Raybestos’ new 1-2-3 brand strategy. “We conducted both qualitative and quantitative research to understand precisely what techs want and need from a brake supplier,” said Jeff Stauffer, vice president of global
Maintenance Essentials…, OBD II & Chassis Checks
All cars need maintenance. The fact is mechanical devices wear and fail in normal use, and deteriorate over time, so being able to diagnose a future failure has become a part of the automotive repair and service industry. Customers always ask how long it will be before a component will fail, and are usually not
Diagnostic Solutions: Fluid Maintenance…Selling Needed Services Vs. “Wallet Flushing”
Good import shop managers stay on top of their annual workflow by placing jobs like timing belt and brake replacements into categories that can be tracked on a historical basis. If a shop has faithfully tracked the kinds of work flowing through its service bays during the past 10 years, it might become apparent that
Perspectives: Lessons from the Dentist
Do you ever envy the business of your dentist? In many ways, dentistry is similar to your auto service business. Nearly every mouth needs some dental care just like every car on the road needs service. The dental hygienist is doing the cleaning and the flossing like the tech who’s in the oil change bay
GMC/Chevy Light Truck: Central Port Fuel Injection Diagnosis
Back in 1992, General Motors introduced a new type of fuel injection system known as “Central Port Injection” (CPI), which GM also refers to as “Central Multi-point Fuel Injection” (CMFI). The system was used on 4.3L V6 Vortec engines through 1995, and was redesigned in 1996 and renamed “Central Sequential Fuel Injection” (CSFI). The system
Tech Info for Servicing Parts: Central Port Fuel Injection Diagnosis
The acronym PATS stands for Passive Anti-Theft System. It is called “passive” because it requires no action on the part of the driver. With this system, Ford likes to play annoying little games of PATS hide-and-go-seek. That is to say, they can’t seem to decide where they want to put the PATS system. Not only