New Raybestos Simplified Product Offering is Built Around Technicians’ Needs
The product offering for Raybestos brand brakes has been completely re-engineered based on many months of extensive research with repair technicians. With the launch of the new Raybestos brand 1-2-3 strategy, all technicians’ needs can be filled now with a single grade of hydraulics, two grades of rotors and three grades of friction – all in the Raybestos brand.
Tech Tip: Boom-Type Noise During Engine Warm-Up on Chevy Astro Vans
Some customers may comment on a boom-type noise heard in the vehicle passenger compartment during engine warm-up. Install an exhaust dampener assembly on affected vehicles using the following service procedure.
Tech Tip: Fuel Pumps are the Heart of the Electronic Fuel Injection System
The fuel pump is the heart of the fuel system. On most late-model vehicles, an electric pump is mounted inside the fuel tank to supply fuel to the fuel injectors. The pump runs continuously after the key is turned on and the engine starts – unless something goes wrong with the pump and it quits.
Management: The Real Bad Guy
The real bad guys in this business are all the shops out there that are either doing bad work or creating false impressions with customers (i.e. the $49.99 brake job). The bad guys have the unsightly looking shops and poor customer service practices that wear on the image of the whole industry.
NGK Spark Plugs (U.S.A.) Inc. Honored by General Motors as a 2006 Supplier of the Year
NGK Spark Plugs was presented the General Motors 2006 Supplier of the Year award for its overall business performance in providing GM with world-class parts and services. The 15th annual award – themed the "Best of the Best" – was given during ceremonies March 31, 2007.
Tech Tip: Chevy Blazer’s Engine May Rattle Between 1,800 and 2,200 rpm
Some customers may comment on a rattle-type noise coming from the engine at approximately 1,800 to 2,200 rpm. The spark, rattle-type noise may be caused by torsional vibration of the balance shaft. If detonation noise is present, perform detonation/spark knock diagnostics first.
Escalade Tech Tip: Fixing Front End Squeaks
Your shop just installed a new set of tires on a 2002 Cadillac Escalade. The very next day, the customer returns complaining about a squeak and a rattle coming from the front end that wasn’t there before you replaced the tires. What happened?
Standard Plus Club Recognized as Preferred Provider to Auto Value/Bumper to Bumper Customers
Standard Motor Products, Inc. (SMP) announces its Standard Plus Club technical support program is recognized as a preferred provider to the service dealer customers of the Aftermarket Auto Parts Alliance (Auto Value/Bumper to Bumper).
Snap-on Diagnostics Introduces Software Bundle 7.2
Without regular software upgrades, automotive shops just aren’t getting the most out of their diagnostic investments. That’s why Snap on created Software Bundle 7.2. No matter which diagnostic platform is used – MODIS, SOLUS or the cartridge-powered Scanner – Software Bundle 7.2 delivers the supercharged performance that shops need to win and keep repair customers.
Perspectives: The Real Bad Guy
There is no doubt that the new car dealer is interested in growing the service side of the business, especially those selling Ford, GM and Chrysler vehicles. If you look at the latest information from the National Automobile Dealers Association (NADA) 2006 survey you’ll know why — the average dealership made about $70,000 in net