Selling Oxygen Sensors
As modern OBD II technology marches on, it’s clear that the zirconia-based oxygen sensor now is being sold more as a basic repair part than as a preventive maintenance part, and it changes the way we diagnose and sell oxygen sensors. To illustrate the difference, let’s remember that an oxygen sensor replacement used to be
Searching for the Diagnostic Path
Most recently, I’ve found myself dealing with an increasing number of random, multiple-code complaints that involve computer operating strategies and networking communications issues in which the multiple trouble codes or DTCs tend to be symptomatic, rather than indicative, of a component failure. A basic illustration of what I’m talking about is a simple DTC 44,
The Lube, Oil and Filter Market
As with everything else under the automotive sun, technology is changing the lube, oil and filter market. To be more specific, modern technology is making it possible to use the vehicle’s on-board engine management system to mathematically determine the length of an oil change interval. At the most basic level, the PCM simply adds up
Diagnostic Dilemmas: Playing the Diagnostic Shell Game
More often than not, deciphering diagnostic trouble codes is like playing a high-tech version of the old circus sideshow “shell” game. In the trouble code shell game, we are led to believe that the pea (diagnostic solution) is hidden under one of the shells (DTCs) stored in the diagnostic memory. Unfortunately for the diagnostic technician,
The Fuel Injector Market and System Configurations
Looking back into automotive history, it’s hard to believe that carburetors were still being installed on import vehicles as late as 1989! But carburetors require all sorts of external vacuum and electronic gimmickry to control the cold-starting, fast idle, hot idle and low-speed cruise functions. Electronic fuel injection has since replaced carburetors in all import
Confronting the Complete Cooling System Service
By now, it’s obvious to most service shops that cooling system service is an absolute “must-do” on any nameplate. Once a cooling system suffers long-term neglect, it turns into an ongoing source of problems for the owner and his service technician because, when corrosion starts to take place, the effects can’t be reversed. For that
Thermostat Technology
Although the humble thermostat isn’t generally considered to be a “high-tech” component, it continues to serve a number of very critical functions in the modern, computer-controlled import vehicle. To better understand these functions, let’s first consider that carbon and water are two major by-products of internal combustion that accumulate in an engine’s motor oil. Unfortunately,
Radiator Diagnostics & Troubleshooting
Although radiators aren’t glamorous, high-tech replacement parts like wide-band oxygen sensors and Karman-Vortex air flow sensors, diagnosing and replacing them when they become defective is becoming a more important part of vehicle maintenance today. There are at least three reasons why radiators are becoming important maintenance items. First, late-model vehicles are now being driven well
Diagnostic Dilemmas: Driving Forces Behind a Driveability Technician
He used to be known as the tune-up guy, the shop troubleshooter or the ace mechanic. Today, he’s known as a driveability tech. Tomorrow, when body control electronics come on full line, he’ll probably be known as an electronics diagnostics technician. Whatever his name might be, most of us know that driveability techs are smart,
Getting “Tuned” Into Exhaust System Service Opportunities
Although stainless steel exhaust systems have reduced the number of exhaust system replacements, it’s important to remember that regular exhaust system inspections remain an integral part of import service. When inspecting an exhaust system, remember that the exhaust pipe and muffler must: Help “tune” the engine for peak performance; Reduce noise to legal levels;
Permanent Magnet Starters: ‘Starting’ the Electrical Diagnosis
When we diagnose problems with the modern, permanent magnet, reduction-gear import starter, we begin by looking at a system composed of the battery, starter and connecting wiring. The automotive battery, for example, is designed as a fast-discharge battery capable of sustaining enough amperage output to crank the engine until the fuel injection and ignition cycles
Selling Multi-Coil Ignition Parts
Time has indeed passed you by if you still believe in the traditional import engine tuneup. Many years ago, much of the import service market revolved around the annual spark plug, ignition cable, distributor cap and rotor replacement needed to maintain an import engine at peak efficiency. During the past decade, however, multi-coil waste-spark and