Shop Management: Using Words as Tools, not Weapons
Dealing with other people can be one of the seemingly most difficult things to do. With all the different personalities, at times it can seem nearly impossible. Mostly, I believe the problems arise from a communications breakdown. One person tries voice their view and the other tries to voice theirs right back.
Clevite Engine Parts Targets Sport Compact Market
Clevite Engine Parts has announced a new initiative to increase awareness and availability of its engine parts in the growing sport compact market. This two-pronged effort entails targeting and educating import specialist engine builders as well as continuing to introduce new products that make these sport compact engines more durable.
A Reminder to Improve Customer Communication
Do you send reminder cards to your customers to let them know when it’s time to have regularly scheduled maintenance performed on their vehicles? Do you send them birthday or Valentine’s Day cards? Do you send them a note to remind them that their driver’s license will be expiring? When they are in for service,
Brakes 101
Welcome to Carley’s Refresher Course on Basic Brake Service
Shop Management: Dining Out
Shop management lessons can be found in many places – even at the local seafood restaurant. I recently had an experience that caused me to reflect on how we conduct business at our repair facility. Let me start by saying that if there are two types of food that I love, they have to be
Fuel Pump Diagnostics
Electric fuel pumps are a vital part of any electronic fuel injection system because achieving an accurate air/fuel mixture ratio depends upon the fuel injector receiving adequate fuel pressure and volume. Because electric fuel pumps have moving parts that wear out, they also have a relatively predictable service life and, therefore, become a predictable profit
Electrical System Service
Electrical System Service
‘Snow Kidding!’ Dunlop Says, ‘Think Winter Tires Now’
Waiting for Groundhog Day before deciding on winter tires for the family vehicle? Timing is everything in cold weather driving, and now’s the time to "think winter tires," Dunlop marketers say, not after furry prognosticators make their predictions.
Tech Tip: Understanding Tire Pressure Monitoring Systems
Are a good number of the vehicles on the road today equipped with underinflated tires? Look down at the tires on the car in front of you in traffic, and the answer may be obvious. The National Highway Traffic Safety Administration conducted an inspection of 6,240 vehicles within a 14-day period in August of 2001. They did this at service stations with the cooperation from motorists who stopped to refuel.
Servicing Import ABS Systems
Import anti-lock brake systems (ABS) are pretty much the same as domestic ABS systems. In fact, the same OEM suppliers who make the ABS system components for import vehicle manufacturers also make them for domestic vehicle manufacturers. The differences that do exist are typically limited to calibration, diagnostic codes and procedures, and wiring. The ABS