Editor’s Notebook: Just Do It!
Recoup Delivery Fees as a ‘Cost of Doing Business’
Mitch’s World: Left Handed Compliments…Reflections on Quality Service — A Shop’s Cornerstone
Too Good To Be True I suppose when you do what we do, you should learn to accept a compliment graciously without questioning its intent, regardless of when or how that compliment is offered. After all, it isn’t every day someone manages to commend you for everything you’ve spent a lifetime working to accomplish in
Diagnostic Solutions: Air/Fuel Ratio Sensors
Diagnose and Solve the Root Cause of Sensor Failure Before Sensor Replacement
Update On CAN Diagnostics
Whether you like it or not, Controller Area Networks (CAN) have taken over. CAN technology has been steadily creeping into more and more new vehicles since it first appeared in 1992 on certain Mercedes-Benz models. Thanks to federal emissions rules, it is now required on all 2008 model year vehicles, and will be forevermore. What
News: Snap-on Equipment Dedicates New Training Center
Conway, AR — Snap-on Equipment officially dedicated its new Jack D. Michaels Training Center at a ceremony May 8 in honor of Snap-on Incorporated’s Board Chairman and past CEO and President, Jack D. Michaels. The day celebrated Michaels’ contribution to the productivity and innovation that have long been a part of Snap-on Incorporated’s corporate identity.
Point of View: New Technologies Drive New Tool Needs
I recently returned from Carefree, AZ, where the Equipment & Tool Institute held its ToolTech 2008, a conference that brings together many premier U.S. tool manufacturers with car companies and other interested parties to discuss current and future tool needs for the automotive world. Representatives from Ford, General Motors, Toyota, Mazda, Honda, ISN, Medco, SPX,
Taking Deep Breaths
I had an interesting one the other day. This was a 2005 Ford F-150 4.6L that was setting fault codes for both banks lean, a P0171 and P0174. This vehicle was a trade-in to a used car lot and had only slightly more than 29,000 miles on it. Where to Begin? Of course, the first
Tech Tip: Fixing Front End Squeaks on Cadillac Escalades
Your shop just installed a new set of tires on a 2002 Cadillac Escalade. The very next day, the customer returns complaining about a squeak and a rattle coming from the front end that wasn’t there before you replaced the tires. What happened? The noise could be coming from the front shocks. The shocks are equipped with upper insulator pilot rings that can wear ….
Tech Tip: Customer Recently Complained about Moaning Noise in His 1998 Cadillac DeVille
Customers may comment on a steering vibration, shudder or "moan" during low speed turning/parking maneuvers. This condition may be due to the steering system frequencies being transmitted through the power steering pressure (inlet) hose assembly. An improved power steering pressure (inlet) hose assembly is available from GMSPO. To replace the steering pressure hose ….
Tech Tip: Locating the Source of an Engine Leak
Nothing upsets pernickety homeowners more than driveway stains caused by oil leaking from the vehicles of visiting friends and family. However, many of the vehicles that suffer oil leaks can be cured. It just takes a bit of detective work to locate the leak source and some labor time to make the repair. In essence, those technicians who take on leaking engine work aren’t only providing environmental repairs to the vehicle, they’re repairing relationships among family members and ….