Aftermarket Auto Parts Alliance Awards $16,000 in College Scholarships
For the ninth year in a row, Aftermarket Auto Parts Alliance has awarded $16,000 in scholarships to members and/or their children to assist in their post-high school education, demonstrating that education is a top priority with the aftermarket giant. Since the college scholarship program began, the Alliance has dedicated over $145,000 to helping their members continue their education. This year 32 selected students each received $500 to use at the school of their choice.
Finding and Hiring New Recruits
What are the three most important factors in a business’ success? Location, location, location? Nope – they are staff, staff, staff. Personnel experts contend that poor hiring decisions are the main causes of absenteeism and poor productivity, which ultimately result in employee turnover and profit loss. The smaller your business, the more important each person.
Finding New Recruits: Hiring New Techs Involves Checking References and Interviewing Carefully
st of the time, a position in a small shop goes to someone who knows someone. This could be the friend of a customer, a former employee of a colleague or a friendly competitor (not so friendly, perhaps, if you are raiding its staff) or a recommendation by a supplier who knows your operation and
Taking the Word ‘Customer’ to a Higher Level
I always remember as a child my mother telling me to keep my room clean or to put the toys away in the family room. The reason for keeping the house extra clean was to make the place look nice because we were having guests come to visit. A couple weeks ago, I was at
Servicing Solutions: Working on Customers’ Work Vehicles
One of the finer lines to walk in the service and repair industry is how deep in the mud you’re willing to get when a customer brings in a vehicle with an intermittent driveability problem. An intermittent surge with a vehicle that is driven once a week is one thing. An intermittent stall on a
Timing Belt Replacement on a Sideways Engine
A timing belt failure can be a serious problem, not only because it strands the motorist, but also because of the extensive engine damage it can cause. If the engine is an “interference” application, a timing belt failure may result in bent valves, damaged pistons and a very expensive repair bill for your customer. For
Customer Service is Key at Stephens Automotive
In business for almost 10 years, Joe Stephens puts his customers first. Quality repairs keep them coming back – and telling their friends and family. For Illinois shop owner Joe Stephens, it’s not just about fixing cars. His goal is to not only provide his customers with quality repairs, but to educate them as well.
Aftermarket Update: April
MEMA Releases Educational Counterfeiting Supplement Distributors, retailers and automotive technicians looking for more information about automotive parts counterfeiting need to look no further. The Motor & Equipment Manufacturers Association (MEMA) recently released an informational supplement focusing on the issue counterfeiting in the auto parts industry. MEMA’s Counterfeiting publication was designed to serve as a resource
A/C Update: Expect Refrigerant Prices to Have Chilling Affect on Your Customers
Well, it seems expected higher fuel prices (national gasoline prices set a record average high in March) won’t be the only bee in the bonnet of drivers this summer. If their vehicles need A/C service, car owners may get charged up over the higher refrigerant costs, too. Obviously, the fault is not yours – the
Odds & Ends
Building The Mustang Ministock includes everything a racer needs to know to competitively build, set up and race a Mustang 3 car. Using eight informative chapters based on a project car built as an example for this book, Building The Mustang Ministock thoroughly covers all areas of race car fabrication, suspension systems, chassis setup and