Carley’s Corner: Biodiesel Boom or Bust?
I grew up in the farm state of Iowa. Though I lived in the city, a short drive in any direction would put me in the midst of sprawling corn and soybean fields. At the time, nobody thought food crops might have potential for being an alternative fuel source. But when the Organization of Petroleum
Directions: Taking a Drive Back in Time
By Edward Sunkin Each Year, Hershey, PA, Becomes a Motorhead Mecca. It may be considered the “Sweetest Place on Earth” to chocolate lovers, but Hershey, PA, satisfies the cravings of car enthusiasts as well. Each year, during the first week of October, the Antique Automobile Club of America’s (AACA) Eastern Division (Hershey Region) hosts its
Shop Management: Doctor’s Orders
Doctor’s Orders By Glen Beanard, Technical Contributor John is sitting in a doctor’s exam room after having several tests run. The doctor enters the room and informs John that he has been diagnosed with a high blood pressure condition. The doctor explains the condition to John. He informs him that he must make an immediate
Shop Profile: A European’s Recipe for Success
Blend Quality Service with Expert Advice When the ambitious, young Fred Sonsini, an Italian immigrant, set up his automotive repair business in 1982 in Plymouth Meeting, PA, — Fred Sonsini Imported Luxury and Sports Car Center — he had but a “simple” recipe in mind for achieving business success. Sell “quality” service and repair for
Shop Management: Uncovering Missed Service
Uncovering missed service can bring an instant profit, while at the same time resulting in customer gratification. Unfortunately, some services are often overlooked in our daily routine. It’s easy to gain tunnel vision in this business, only fixing what the car came in for, while ignoring the rest of the vehicle. Whether it’s because of time constraints, or some other reason, some services just get forgotten about.
Missed Services
Uncovering missed service can bring an instant profit, while at the same time resulting in customer gratification. Unfortunately, some services are often overlooked in our daily routine. It’s easy to gain tunnel vision in this business, only fixing what the car came in for, while ignoring the rest of the vehicle. Whether it’s because of