WORLDPAC is celebrating the 10-year anniversary of speedDIAL, their industry leading on-line catalog and fulfillment ordering software program. The program was first introduced to the trade the same year Google was founded – 1998, and was developed exclusively for the independent automotive service center. In 1998 it was called DIAL (Direct Information Access Link) and could only be installed using a CD ROM that was also required for upgrades.
The next generation was introduced as speedDIAL which included automated updates and more robust features such as: SMS integration, digital images, invoice inquiry/printing, VIN decoder, self service returns, message e-mail center, Customer Forums, integrated marketing programs and much more.
Most enhancements were done with direct input by speedDIAL users. The program is developed by and for the independent service center. Today, WORLDPAC conducts over 75% of their North American business through speedDIAL, with a goal to increase it by listening to their customers and constantly striving to improve customers time efficiency.
A WORLDPAC speedDIAL customer recently commented, “We save a lot of time. It places information at our fingertips and I keep it open all day. It gives me the ability to answer my customer questions about parts, prices and availability and delivery in just a few seconds.”
To celebrate this very special occasion, WORLDPAC is giving away a 10-year anniversary commemorative PING jacket every business day in April. Visit www.worldpac.com/speeddial to learn more.
