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Upcoming webinars
What Customers Expect From Preventative Maintenance in 2022
Sponsored by Valvoline
Date: July 07, 2022

This webinar is part of a free two-part series will help you understand customers' new expectations regarding preventative maintenance, as well as the technical changes that impact vehicles' maintenance schedules.

You may think you know your customers, but are their purchasing decisions changing? Customers today are being influenced by inflation, new vehicle shortages and the extreme pricing of used vehicles. These current trends are impacting how customers service and maintain their daily drivers. These shifts in today's automotive landscape are changing what customers want from their current vehicle and your service facility.

In this 45-minute webinar, the experts from Valvoline will address the latest research on:

  • What are customers willing to spend on preventative maintenance?
  • What do they consider a full-service facility, and why do they trust them?
  • How do customers want to schedule preventative maintenance?
  • What do they want to know from a service advisor?
What Vehicles Need for Preventative Maintenance in 2022
Sponsored by Valvoline
Date: July 12, 2022

This webinar is part of a free two-part series will help you understand customers' new expectations regarding preventative maintenance, as well as the technical change

New car shortages and a turbulent used car market are forcing some owners to invest in their current vehicles. These changes in the vehicle ownership experience are forcing drivers to rethink their attitudes about preventative maintenance. Many customers today want to make their vehicles last longer and avoid costly repairs. Knowing what a vehicle needs for preventative care and how to recommend these services is critical for any shop to succeed.

In a 45-minute webinar, the experts from Valvoline will cover the importance of preventative vehicle maintenance and the benefits it has for customers and their vehicles -- including:

  • Increased oil change intervals and why modern vehicles need synthetic engine oils
  • Common preventative maintenance services
  • The importance of fuel system cleaning services
  • How can preventative maintenance bundles save your customers time and money?
Domestic Driveability Diagnostics & Tips
Sponsored by NGK Spark Plugs
Date: July 21, 2022

Learn how to streamline the diagnostic process for driveability issues. This webinar will help you effectively communicate a vehicle diagnosis to the service advisor. The presentation will provide "real-world" data and cases studies.

This technical topic is geared for the average B+ technician and/or a refresher for the A technician. NGK is dedicated to meeting the learning needs of all skill levels.

Topics include:

  • Discussing the inputs, processing, and outputs at the core of today's engine management platforms.
  • Understanding domestic fuel trims versus OBDII generic fuel trims to fast track the diagnostic process to find the root cause of some driveability issues.
  • Using scan-tool data PID information to its fullest potential. Applying logical methods to streamline the diagnostic process on domestic applications.
  • Domestic vehicle systems, driveability diagnostic steps, and walking through the scan tool data PIDs to fix the car right the first time.
On-Demand Webinars
Optimize Your Shop for Success in TPMS
Sponsored by Schrader Performance Sensors
Date: October 12, 2017

TPMS has already proven to be a huge profit builder for many shops in North America and now around the world. However, TPMS can also be confusing if proper training and standard operating procedures are not in place. During this 30-minute educational webinar, you'll receive recommendations for TPMS shop manageme

How to Diagnose, Inspect, and Replace the Overrunning Alternator Decoupler Pulley (OAD)
Sponsored by Litens Automotive Group
Date: August 24, 2017

The Overrunning Alternator Decoupler (OAD) pulley has added a new wrinkle to accessory drive belt and alternator service. An OAD can be a potential comeback for your shop, or a new service opportunity. Attend this 30-minute training webinar to learn about OAD diagnostics, inspection, and replacement.

Dual Mass Flywheel Diagnostics and Replacement
Sponsored by Schaeffler, manufacturers of LuK
Date: July 27, 2017

Technicians and parts professionals should attend this free 30-minute training webinar to hear Mike Geul, an ASE-certified technician, share how to diagnose and service dual mass flywheels.  Learn where and why DMFs are used, how a DMF works, why you shouldn't replace a DMF with a solid flywheel, and how to diagnose DMF failure.

TPMS Made Simple: A General TPMS Overview
Sponsored by Schrader Performance Sensors
Date: June 08, 2017

During this 30-minute educational webinar, Schrader's Senior Technical Trainer and TIA-Certified Instructor, W Rippetoe, will discuss the basic concepts around TPMS. He will review the fundamentals of Test Before Touch, service kits, types of sensors and best practices.  You will also have the chance to tap into his general TPMS knowledge during the FAQ session.

Understanding TPMS Relearn Procedures
Sponsored by Schrader Performance Sensors
Date: March 23, 2017

Hear about the most important practices around TPMS relearn procedures. During this free webinar you’ll hear about the difference between programming and relearning, the three types of relearn procedures and when to use each, and several tricks for performing relearns quicker.

Cash In on Telematics Service: How Advanced Vehicle Technologies Will Change Your Shop's Business Model
Sponsored by Automotive Service Association (ASA)
Date: February 22, 2017

Telematics systems are changing your connection with your customer -- impacting where, why, and how their vehicles are serviced.  Are you prepared?  This free 30-minute webinar will discuss the evolving service/maintenance mix, the diagnostic needs of todayís vehicles, and how you can attract (and retain) customers who drive telematics-equipped vehicles.

Curing Engine Carbon Problems
Sponsored by CRC Industries
Date: February 15, 2017

During this 30-minute educational webinar, ASE-certified technician Andrew Markel will discuss the most important engine decarbonization and direct injection problems you might face as a technician. Youíll learn about the different cures for carbon deposits, including in-tank treatments and induction cleaning kits.

The Top TSBs of 2016
Sponsored by Federated Auto Parts
Date: December 15, 2016

While some recalls and TSBs made the front pages in 2016, other valuable TSBs were added to repair information databases without notice.  During this webinar, ASE-certified technician Andrew Markel will explore the TSB issues that can help you spot common pattern failures on vehicles ñ- and help you get into the heads of automakers and engineers who issue TSBs.

How to Drive More TPMS Sales by Following a Standard Operating Procedure
Sponsored by Schrader Performance Sensors
Date: October 18, 2016

Your shop can service more tire pressure monitoring systems and increase profits simply by talking to the customer and covering several important points.  During this free webinar, certified instructor W Rippetoe will discuss how having a Standard Operating Procedure around TPMS can help your shop generate more sales, as well as improve safety and address liability issues.

Are You Ready for the TPMS Sensor Bubble?
Sponsored by Schrader Performance Sensors
Date: June 23, 2016

There is a large population of vehicles entering the sweet spot for TPMS sensor replacement. This free 30-minute webinar will look at how to diagnose dying sensors, answer the questions about when to replace sensors, and show you how to package multiple sensors. Brake & Front End editor Andrew Markel, an ASE-certified technician, will show you how to perform advanced TPMS diagnostics.

Video Series

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