This year has changed the way you do business as a repair shop. Customers are not only looking for the right place to take their car, they are looking for shops that take it to the next level.
Attend this free webinar on Tuesday, November 10 to learn what the top shops are doing to exceed customers' expectations. We'll cover how to perfect your customers' experience and meet their needs through safe interactions.
Explore two case studies presented by IVS 360 support technicians Chris Martino and Chris Snyder. These scenarios will help you sharpen your diagnostic skills. Our techs will explore each case study step-by-step, asking questions and analyzing each other’s techniques and diagnostic process along the way.
Case study 1: 2008 Audi S8 – Timing Problem & No Service Information
Come along a strange and exciting journey with an Audi S8 with a timing problem and learn how to persevere over a lack of service information using logical diagnostics and common sense to come to a resolution.
Case study 2: 2005 Mazda RX- 8 – Crank No Start
Mazda RX-8s sometimes have issues with crank no start conditions. Mazda has some TSB’s for faster spinning starters, dechoke procedures and compression testing. But what should you do when none of that seems relevant?
The Overrunning Alternator Decoupler (OAD) pulley has added a new wrinkle to accessory drive belt and alternator service. An OAD can be a potential comeback for your shop, or a new service opportunity. Attend this 30-minute training webinar to learn about OAD diagnostics, inspection, and replacement.
Technicians and parts professionals should attend this free 30-minute training webinar to hear Mike Geul, an ASE-certified technician, share how to diagnose and service dual mass flywheels. Learn where and why DMFs are used, how a DMF works, why you shouldn't replace a DMF with a solid flywheel, and how to diagnose DMF failure.
During this 30-minute educational webinar, Schrader's Senior Technical Trainer and TIA-Certified Instructor, W Rippetoe, will discuss the basic concepts around TPMS. He will review the fundamentals of Test Before Touch, service kits, types of sensors and best practices. You will also have the chance to tap into his general TPMS knowledge during the FAQ session.
Hear about the most important practices around TPMS relearn procedures. During this free webinar you’ll hear about the difference between programming and relearning, the three types of relearn procedures and when to use each, and several tricks for performing relearns quicker.
Telematics systems are changing your connection with your customer -- impacting where, why, and how their vehicles are serviced. Are you prepared? This free 30-minute webinar will discuss the evolving service/maintenance mix, the diagnostic needs of todayís vehicles, and how you can attract (and retain) customers who drive telematics-equipped vehicles.
During this 30-minute educational webinar, ASE-certified technician Andrew Markel will discuss the most important engine decarbonization and direct injection problems you might face as a technician. Youíll learn about the different cures for carbon deposits, including in-tank treatments and induction cleaning kits.
While some recalls and TSBs made the front pages in 2016, other valuable TSBs were added to repair information databases without notice. During this webinar, ASE-certified technician Andrew Markel will explore the TSB issues that can help you spot common pattern failures on vehicles ñ- and help you get into the heads of automakers and engineers who issue TSBs.
Your shop can service more tire pressure monitoring systems and increase profits simply by talking to the customer and covering several important points. During this free webinar, certified instructor W Rippetoe will discuss how having a Standard Operating Procedure around TPMS can help your shop generate more sales, as well as improve safety and address liability issues.
There is a large population of vehicles entering the sweet spot for TPMS sensor replacement. This free 30-minute webinar will look at how to diagnose dying sensors, answer the questions about when to replace sensors, and show you how to package multiple sensors. Brake & Front End editor Andrew Markel, an ASE-certified technician, will show you how to perform advanced TPMS diagnostics.
