In an era of smartphones and on-demand everything, local businesses are collectively coming to a rather daunting understanding—online reviews could make or break a business.
The way customers seek out and do business has shifted dramatically over the past few years, and with it, their expectations. Recent studies have shown that customers expect more convenience and technological access than ever before. And they’re more willing to leave a business if their expectations aren’t met.
If you want to stay competitive and win customers before they even walk into your auto shop, you’ll need to revamp your customer journey from the perspective of a modern consumer.
Join Hayley Sonntag and Jared Watson of Podium to learn about 6 local SEO myths that need busting and find out how you can improve your online reputation accordingly. Plus, get access to:
• New consumer trends
• A guide to improving your GMB listing
• And a step-by-step on gathering more high-quality reviews
Wheel bearings carry the weight of a vehicle on a surface no larger than a credit card. That's why proper inspection and installation methods are critical for servicing modern wheel bearings. In this free 30-minute training webinar, ASE-certified technician Mike Geul will discuss the basics and advanced techniques for diagnostics and service.
TPMS has already proven to be a huge profit builder for many shops in North America and now around the world. However, TPMS can also be confusing if proper training and standard operating procedures are not in place. During this 30-minute educational webinar, you'll receive recommendations for TPMS shop manageme
The Overrunning Alternator Decoupler (OAD) pulley has added a new wrinkle to accessory drive belt and alternator service. An OAD can be a potential comeback for your shop, or a new service opportunity. Attend this 30-minute training webinar to learn about OAD diagnostics, inspection, and replacement.
Technicians and parts professionals should attend this free 30-minute training webinar to hear Mike Geul, an ASE-certified technician, share how to diagnose and service dual mass flywheels. Learn where and why DMFs are used, how a DMF works, why you shouldn't replace a DMF with a solid flywheel, and how to diagnose DMF failure.
During this 30-minute educational webinar, Schrader's Senior Technical Trainer and TIA-Certified Instructor, W Rippetoe, will discuss the basic concepts around TPMS. He will review the fundamentals of Test Before Touch, service kits, types of sensors and best practices. You will also have the chance to tap into his general TPMS knowledge during the FAQ session.
Hear about the most important practices around TPMS relearn procedures. During this free webinar you’ll hear about the difference between programming and relearning, the three types of relearn procedures and when to use each, and several tricks for performing relearns quicker.
Telematics systems are changing your connection with your customer -- impacting where, why, and how their vehicles are serviced. Are you prepared? This free 30-minute webinar will discuss the evolving service/maintenance mix, the diagnostic needs of todayís vehicles, and how you can attract (and retain) customers who drive telematics-equipped vehicles.
During this 30-minute educational webinar, ASE-certified technician Andrew Markel will discuss the most important engine decarbonization and direct injection problems you might face as a technician. Youíll learn about the different cures for carbon deposits, including in-tank treatments and induction cleaning kits.
While some recalls and TSBs made the front pages in 2016, other valuable TSBs were added to repair information databases without notice. During this webinar, ASE-certified technician Andrew Markel will explore the TSB issues that can help you spot common pattern failures on vehicles ñ- and help you get into the heads of automakers and engineers who issue TSBs.
Your shop can service more tire pressure monitoring systems and increase profits simply by talking to the customer and covering several important points. During this free webinar, certified instructor W Rippetoe will discuss how having a Standard Operating Procedure around TPMS can help your shop generate more sales, as well as improve safety and address liability issues.