There is more to the appointment process than just getting a customer’s name, phone number and vehicle type. A properly set appointment is the bridge between customer visits making it more likely that they will return to your shop.

During this session we will discuss:
1. The benefits of a returning customer
2. Building a “Wear History”
3. Mentally and financially preparing customers through recommendations
4. The importance of the exit interview

You will leave this session with fresh ideas to revamp your appointment setting, bringing in more business at the same time having customers expect to leave each visit knowing what and when they need to return to maintain their vehicle properly.