Waiting Room Tips For Shop Owners – UnderhoodService

Waiting Room Tips For Shop Owners

If you want to build a more profitable auto repair business, here are six proven tips for your waiting room that can help you do just that.

By Bob Cooper

If you want to build a more profitable auto repair business, here are six proven tips for your waiting room that can help you do just that:

#1. Get rid of those clocks. If the customer needs to know what time it is they can always ask you. What you don’t need, is them timing you.

#2. Get rid of those worthless newspapers.  They’re filled with bad news and information on your competitors. Current event magazines are just as bad. What you should have are magazines that address fitness, sports, family life and your community. You’ll also need books for the kids, and information that will educate your customers on you and the services you offer.  If you decide to use letters or thank you cards from happy customers, just make sure they are less than a year old.

#3. Make sure you have large displays that tell your customers about what charge cards you accept, 90 day same as cash programs and any financing services you may offer.

#4. Post your Mission Statement. This will allow your customers to quickly understand what you and your company are all about.

#5. Take head shots of all your employees and their photos on plaques that list both their credentials and short bios. People do business with people, not businesses, so the more you can bring that personal touch to your customers, the more successful you will be.

#6. Have contained toys available for the kids, fresh coffee, soft drinks and water, and a clean, comfortable environment.

For additional help building a more successful auto repair business, learn more about Elite’s auto shop management solutions.

You May Also Like

Bendix Releases Technical Materials for ADAS Support

They are designed to help technicians properly set up, inspect, and diagnose several components integrated with ADAS.

The latest technical materials from Bendix Commercial Vehicle Systems LLC (Bendix) are designed to help technicians properly set up, inspect and diagnose several components integrated with advanced driver assistance technologies, including trailer antilock brakes, steering systems and forward-looking cameras.

“The safety systems on today’s commercial vehicles are more road-proven and effective in supporting safe drivers than ever,” said Nicole Oreskovic, Bendix vice president, sales and marketing. “They’re also more complex and interconnected, which means we need to thoroughly support the skilled people who keep them in top operating condition."

Dayco Adds Almost 30 Part Numbers in March

The 29 new part numbers will be available by the end of March for distributors interested in adding to their product coverage.

ASE Designates June as Automotive Service Professionals Month

ASE urges industry members to embrace Automotive Service Professionals Month as a platform for expressing gratitude.

ZF Aftermarket Releases 80 New Parts

The latest additions expand coverage to more than 5 million vehicles in operation.

Vehlo Acquires Shop Management Software, Shop-Ware

Shop-Ware is a cloud-based shop management platform catering to independent automotive aftermarket repair shops.

Other Posts

Auto Care Association Launches REPAIR Act Video

The goal is to emphasize the need for federal REPAIR Act legislation, according to the Auto Care Association.

ASE Education Foundation, Goodguys Continue Partnership

Goodguys is one of many industry relationships the foundation has developed to help solve the technician shortage.

Valvoline Celebrates Female Service Center Employees

As women make up more than half of all drivers in the United States, Valvoline is taking steps to increase their vehicle care confidence.

UniClutch Launches Clutch System in the United States

From Australian manufacturer Clutch Industries, UniClutch is a clutch system that delivers uncompromised performance.