In: Being able to re-flash and calibrate computer modules.
Out: Longer than normal time downloading a file because someone is watching Netflix in the front office.
In: Calling yourself a mechanic.
Out: Everyone calling himself or herself a technician.
In: Not leaving the bay by using your smartphone or tablet to look something up.
Out: Realizing that you need your “cheater” glasses to read it.
In: ABS, ESC and traction control preventing major accidents.
Out: ABS and traction control preventing you from doing a wicked burnout or donut.
In: Being able to rebuild a caliper.
Out: Scratching the bore with a screwdriver trying to install the piston seal.
In: Buying Google AdWord for mobile to attract new customers.
Out: Dealing with a Facebook page for your shop.
In: Getting control of your Yelp profile.
Out: Realizing all the reviews are from your best buddy and are poorly written.
In: Doing your own landscaping to improve the look of your shop.
Out: Realizing that compressed air does not make a good gardening tool way too late.
In: Wearing safety glasses.
Out: Trying to find a pair that does not look too dorky.
In: Buying a grill for the shop so your staff can enjoy a good burger or hot dog for lunch.
Out: Having to clean it.
In: Selling scrap metal for money.
Out: Scary scrap collectors scaring away your customers.
In: Having the right TPMS service kit in stock.
Out: Breaking a stem because it is corroded.
In: Talking to a counterman that understands what other parts might need to be replaced.
Out: Customers bring in parts they bought on the Internet.
Using Motorist Assurance Program (MAP) (www.motorist.org
) practices and standards for communicating with the customer.
Out: Trying to sell a customer muffler bearings.
In: Using a waste oil burner to keep your shop warm in the winter.
Out: Running out of waste oil on the coldest day of the year.
In: Customers who take care of their vehicles.
Out: People who sell their car because they are afraid in might break down on them.
Out: OEMs that feed this trend to increase sales.
In: Finding a good fleet customer.
Out: Used car dealers who want the least work done for the lowest price.
In: Tool truck drivers that are consistent.
Out: Tool truck drivers who drink your coffee and are never about to warrantee tools.
Sending cars to the dealer.
If you have your own, please send them to me at [email protected].