VIEW POINT: Read the Instructions – UnderhoodService

VIEW POINT: Read the Instructions

Can reading the directions save time?

Recently, I was a judge at a high school-level automotive repair olympics. It was great to see young people so positive about our industry. This was their chance to shine and earn scholarships for their next level of education. In just a few years, they will be working alongside of you.

They taught me a lesson that everyone has learned at least once in their careers, but often forgets or ignores.

I was judging the brake portion of the competition. At the station were all the necessary hand tools, a mock repair order and four laminated pages from the service manual to complete a pad swap. Each student had to pull the wheel off and replace the brake pads on a 2002 Chevrolet Monte Carlo in 10 minutes. Points were given for proper tool usage, attention to details and completion of certain steps.

In the service manual, the procedure involves removing the lower caliper bolt, swinging the caliper up and swapping the pads. The students also were required to torque the bolts and use torque sticks to mount the wheel.

The majority of the students failed to complete the full job in the 10 minutes provided, not for lack of dexterity, talent or knowledge, but because they failed to follow the repair procedure outlined in the service manual instructions. They were in such a rush to get the job finished, that they forgot to take a minute to read the instructions that were right in front of them.

Many students removed both caliper bolts, and some even the caliper bracket. The extra bolts made the task almost impossible to complete.

Most of the students realized their mistake when they were looking for the torque specifications for the caliper bracket bolts in the provided pages. Often, it was the first time they had looked at these pages.

As they scanned the instructions for the vital piece of information, they saw the diagram of the caliper flipped up with only one bolt removed. You could always tell by their facial expressions when their eyes saw the diagram. By that time, the two-minute warning whistle had been sounded. It was one of those harsh life lessons that could not be learned from a book or a lecture.

Of the few students who took the time to read the instructions, most completed the entire procedure with time to spare.

This scenario reminded me of my grandfather’s Hudson dealership. My father, who often hung around the dealership’s service department, told me a story about how their top mechanic prepared for the new model year.

Each December, when the service manuals for the new model year would come in, the mechanic would read them cover to cover, often taking them home. When the new models needed service, he was ahead of the curve.

Often, this top mechanic was approached by other the mechanics when they got stuck on stuff like resurfacing a Hudsonite fluid clutch or adjusting Twin H-Power carbs. He would say four words to them, “it’s in the book.” 99.9 percent of the time he was right, and he could even flip almost involuntarily to the correct page.

In some circles, it is almost taboo to look at instructions or repair information first. But, taking the time to prepare saves more time than not reading the instructions or repair procedure.

It is a lesson that we all can learn from. It may not be unread laminated pages from a service manual, but it could be training not attended, a lapsed subscription to a repair information database or ignorance of OEM repair websites. These are all things you wish you had consulted when either the two-minute warning has sounded or when the flat rate time runs out.  

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