Listen Better to Improve Repair Shop Diagnostic Skills
Great service advisors focus 100% on the customer’s complaint and ask “when” and “where” questions.
VIDEO: Your Car Is Spying On You
Vehicles collect data and send it wirelessly to the manufacturer. This video is sponsored by Standard Motor Products.
VIDEO: Digital Vehicle Software For Multi-Point Inspections
This software can give a technician a template and routine for an inspection. This video is sponsored by Mitchell 1.
We Have The Cure!
Shops have the power to slow down a crisis larger than the Coronavirus!
Vehicle Inspection Red Flags
Inspecting these 12 things will keep your customers safe and happy.
