Lessons From A Day Being Out Of My Comfort Zone
Being under the dash or hood of the modern car is my comfort zone, but it doesn’t hurt to get out of that comfort zone. I could use a reminder now and then that what I do for a living isn’t all that bad, and I owe my customers a great deal of gratitude for their patronage and for putting up with this snarly old mechanic.
Second-Hand Information: When Critical Details Get Lost In Translation
Do you remember when you played the game of “telephone” as a child, and the original information being conveyed was often totally different by the time the last kid commented? The same thing can happen with a vehicle problem when more than one person is involved in getting the information to the person at the end of the line. And who’s usually at the end of the line? The tech.
Auto Care Association Hosts Upcoming Webinar On Customer Experience Improvement
The hour-long webinar will be presented by Carl Philips, vice president, sales and marketing, Mystery Shopper Services, a division of Business Evaluation Services.
Boosting Productivity Through Collaboration
There was a time when I would have said, “No, absolutely not” to that question. I used to hate meetings. If you’re nodding in agreement right now, you’re not alone. And for the most part, you’re not wrong to hate them.
Lost and Found: When Good Tools Go Missing
There are those occasions when a phone call or a complete search of the shop doesn’t yield any sign of a lost tool. For the most part, you can mark that tool down as “gone for good,” lost to that place where wayward nuts, bolts and tools always end up.
