IMR releases data showing some positive indicators when it comes to vehicle owners making repairs.
Study shows 84% of shops surveyed have reported a decrease in revenue.
See what independent repair shops are experiencing.
29.2% of shop owners said finding high quality technicians who are reliable and knowledgeable is a challenge.
IMR asked independent automotive repair shops who they perceive to be their biggest competitors. Their views of their top competitors are very consistent with channel share metrics tracked by IMR.
Consumers who own used vehicles, vehicles eight years or older and millennials are significantly more likely than their counterparts to delay routine maintenance.