In attempt to drum up some new business, I decided to run a cash discount promotion for large jobs thinking it might bring in new customers. It sounded like a good idea at the time, but the best-laid plans often go awry.
There’s one situation all professional automotive technicians have had to deal with from time to time, and it involves the home-grown garage guy who just so happens to own a couple of ratchets, a repair manual and a broken-down car. Some of these connoisseurs of the all-knowing repair manual skim through sections without truly comprehending them.
One of the techs came into the office some time ago to explain some crazy readings he was getting after hooking up to the DLC with the NGS. As he was explaining the problem, a very inquisitive customer was sitting at the counter waiting for an LOF. The technician and I discussed the test results and worked out a way to narrow down the problem even further. The whole time the customer was intently listening to every word of the conversation about MAFs, TPSs, MAPs, ACTs, PCMs and CTSs.