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Diagnosing Power Steering Loss on a 2008 Ford Escape

The vehicle in question is a 2008 Ford Escape with a 3.0-L engine. The customer complaints are as follows: The steering wheel will turn by itself; at times, usually when turning, the vehicle will lose all power steering assist; and occasionally, while turning, the vehicle’s steering seems shaky. The 2008 and newer Escape models use

Ford power steering