Customer-Supplied Parts Should Be Nobody’s Business
Installing parts customers bring in? Consider the reasons why you shouldn’t beforehand.
Free Upcoming Webinar: Perfecting Your Shop’s Marketing
Focus on marketing that improves your customer base by driving the right kind of customer to your shop.
Should You Install Customer-Supplied Parts?
Sometimes customers want to believe you’re just out to get them, but there are legitimate reasons behind refusing.
What’s Your Two-Year Plan?
After two years, our industry finally had its homecoming.
ASE C1 Test Prep – Customer Interview & Write Up (VIDEO)
The customer interview sets the stage for success or failure. This video is sponsored by The Group Training Academy.
ASE C1 Test Prep – Who Is Your Customer?
Knowing your customer means more than just name and vehicle. This video is sponsored by the Group Training Academy.
Contactless Payments – Keeping Us Together & Apart (VIDEO)
Contactless payments help you meet customers’ expectations for convenience and safety. Sponsored by BOLT ON TECHNOLOGY.
Contactless Payments – How Do They Work? (VIDEO)
The use of contactless payments has grown 150% since March of 2019. This video is sponsored by BOLT ON TECHNOLOGY.
ASE C1 Test Highlights – Customer Communication Part 2 (VIDEO)
The first encounter you have with a client can be a lasting one. This video is sponsored by The Group Training Academy.
Customer Communication – When And How To Reach Out (Video)
It’s not goodbye – it’s see you later. This video is sponsored by BOLT ON TECHNOLOGY.
Texting Customers, Managing Expectations (Video)
Studies show that texting works – but talk to customers first. This video is sponsored by BOLT ON TECHNOLOGY.
Auto Pros On The Road: Fleet Doc, Lexington, KY
Auto Pros on the Road is a new long-form video series that presents the Babcox Media team on location. Sponsored by FRAM.
