customer service Archives - Page 6 of 10 - UnderhoodService
Cooling System Leak Testing

What replaces the conventional water pump and thermostat is electronic thermostats and electric water pumps.

BMW Spark Plug Replacement

Here are a few things that you need to know before replacing spark plugs in a BMW.

HV/EV Lifting Guidelines

Being able to lift an EV or HEV vehicle properly is a roadblock many shops face.

Desire To Make A Difference Creates Dynamic Developments

Brakes for Breasts has raised more than $1.5 million to support Cleveland Clinic’s Breast Cancer Vaccine research.

What Techs Can Learn From Inspecting Tie Rod Ends (Video)

Test drives will clarify suspension condition. This video is presented by The Group Training Academy.

Worn Suspensions Reduce Braking Efficiency, Safety (Video)

Worn shocks can result in a 15% to 20% increase in braking distances. Sponsored by The Group Training Academy.

Control Arms Often Unappreciated Safety Components

Educate customers why doing the repair job right will enhance their overall satisfaction and safety.

Auto Pros Visit STR Automotive, Mooresville, NC

Auto Pros on the Road puts the Babcox Media team on location in shops across the USA. This episode is sponsored by Autolite.

Teamwork, Dream Work and Shopping For Great Employees

Holly Weller tells her side of the success story that is Auto Fix in Henning, MN. This podcast is sponsored by AAPEX.

E-15 Ethanol Damage to Fuel Pumps

One of the problems with ethanol is how it reacts to water in the air and in the tank.

Listen Better to Improve Repair Shop Diagnostic Skills

Great service advisors focus 100% on the customer’s complaint and ask “when” and “where” questions.

Fuel Tanks and Pumps

The behavior of the fuel wells, pumps & sending units are often misdiagnosed, leading to fuel pumps being replaced.