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Building what it sees as success with its all-new retail store concept, Pep Boys plans to open more of the new-look parts and service centers.
In its first quarter financial report, CEO Mike Odell stated that the company would expand the concept to other locations in the Tampa area based on what he termed "very encouraging results" from the prototype store it unveiled in that city earlier this year.
“Our more focused customer-centered strategy is beginning to take shape,” said Odell. “Based on the very encouraging results to date in this first store, we have decided to expand the test to the balance of the Tampa market.”
Odell said the company plans to test its new strategy in the Tampa market for an extended period of time “to understand its results fully before proceeding to other markets. As we evaluate our results in this test lab, we are also considering how to bring the non-capital elements to the chain at a faster pace.”
