Openbay Otis Integrates With TireShop By Freedomsoft

Openbay Otis Integrates With TireShop By Freedomsoft

Online visitors can view available time slots for their service needs and instantly book and receive an appointment confirmation.

Openbay, Inc. an automotive service marketplace and SaaS company, recently announced integration between its AI-powered online chat platform, Otis, and TireShop by Freedomsoft. From within a chat window on an automotive service website, online visitors can now view available time slots for their service needs and then instantly book and receive an appointment confirmation. Confirmation is delivered instantly and automatically – no matter the time of day or day of week. The combined solution offers vehicle owners an end-to-end self-service experience while enabling automotive service businesses to fill service bays based on available capacity.

“We made significant changes in our customer service process due to COVID-19. In addition to protecting customers and employees, and accepting vehicle drop-offs only, we deployed the Openbay Otis – Freedomsoft solution to allow our customers to view available times we can service their vehicle and self-book an appointment to service their vehicle,” said Bob Lane, GM of Direct Tire & Auto Service. “Our service bays are designed to handle certain types of services. Now, from within a chat window, a customer selects a service and available time slots are presented based on the service selected. It’s a complete self-service solution convenient for our customers and visitors to our website and keeps our business running efficiently during these times. We see bookings happen automatically, inside and outside of business hours.”

Features of the combined solution include:

  • Services mapped to garage bays for single and multiple location businesses;
  • Openbay Otis integrated with the TireShop garage bay management system for frictionless operations;
  • Available schedule times presented to the customer based on the service selected for smarter scheduling; and
  • Instant automotive service booking and confirmation without any manual intervention.

You May Also Like

Continental Releases 67 New Part Numbers

Twenty-two new import part numbers, as well as 39 new pulley and tensioner part numbers, are immediately available.

Continental announced a continued development of its import line of products with the addition of 22 new part numbers, as well as the expansion of its metals program, including 39 new pulley and tensioner part numbers. The new product line extensions are immediately available, Continental said.

39 Tensioners and Pulleys

Standard Motor Products Introduces 268 New Numbers

The release provides new coverage in 75 product categories and 80 part numbers for 2023 and 2024 model-year vehicles, SMP said.

BCA Bearings Unveils 2024 Endless Summer Promotion

The Endless Summer promotion runs from May 1 through June 30, 2024.

Clarios to Supply High-Performance AGM Battery to Major OEM

It offers up to 80% reduction in CO2 emissions over traditional AGM batteries, in many cases, Clarios said.

Philips Announces GoPure GP5212 Automotive Air Purifier

It uses a 3-layer filter to deliver cleaner, healthier, fresher air on the go, Lumileds said.

Other Posts

Snap-on Announces Latest Software Release

The latest software includes new coverage and guided component tests and features.

AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

BendPak Founder Don Henthorn Passes Away

Grew company from small machine shop to global leader in car lifts and garage equipment.

ASE Practice Tests Available Online

You can get a good idea of what to expect by adding the official ASE practice tests to your study plans.