The Automotive Maintenance and Repair Association’s (AMRA) Motorist Assurance Program (MAP) has added a new MAP-qualified training program and assessment test to its online offerings.
“Earning MAP-Qualified status is now readily accessible to technicians and service advisers – whether part of member organizations with one shop or 1,000 shops,” said Barry Soltz, AMRA president.
The Motorist Assurance Program has been providing consumers and automotive repair shops with documented industry standards for vehicle inspection and communication for more than 20 years.
In order for shop staff to professionally utilize MAP standards, they must fully understand the concepts of MAP’s standards of service and how those standards are designed to benefit consumers.
MAP’s new training module and assessment are accessible via the AMRA member company’s intranet and reside on the same secure, password-protected site as MAP’s Uniform Inspection and Communication Standards (UICS). After viewing the training module, shop staff are encouraged to utilize the UICS so that the assessment becomes an open-book test.
Upon completion of the training and passing the assessment test, technicians and service advisers receive a certificate via email, certifying that they have achieved MAP-qualified status. The certificate is suitable for framing, and MAP suggests that it be posted along with other nationally recognized training certificates for customers to view. MAP-qualified shop staff also can order professionally embroidered patches to be worn on their work uniforms.
For more information, contact AMRA/MAP at [email protected].