Identifix, one of the nation’s premier sources of online and hotline vehicle diagnostic and repair information, announced recently that it has been selected as a AAA Automotive Preferred Supplier. Identifix has created a special bundle of services that includes both its Direct-Hit and Hotline services. It will be available to all AAA Approved Auto Repair facilities across the US and Canada. The AAA Approved Auto Repair program was created to address one of the most frequent consumer complaints in America — unsatisfactory automobile repairs. The Approved Auto Repair program does this by directing members and other consumers to the more than 8,000 AAA-approved repair facilities that meet and maintain high professional standards for training, equipment, cleanliness and customer satisfaction.
Program benefits include:
• Special AAA bundled services only available to AAA Approved Auto Repair facilities;
• Quick and effective experience-based diagnostics for increased productivity and profitability; and
• Access to the largest database of pattern failures, specific vehicle symptoms, associated short-cut tests and Confirmed Fixes.
"We are honored and also very excited to be recognized as a AAA Automotive Preferred Supplier because our goals align so well," commented Jeff Sweet, Identifix president. "We provide services that can help a shop be more efficient, and ultimately lead to the vehicle owner having a better overall service experience."
Direct-Hit is Identifix’s subscription based online diagnostic information source offering real-world, proven diagnostic and fix information. It has been developed from over 3.6 million Identifix Repair Hotline calls to the company’s 45 ASE master certified technicians. Direct-Hit delivers more than 350,000 Hotline Archives that cover symptoms, associated short-cut tests and fixes and more than 175,000 Confirmed Fixes. Direct-Hit is updated constantly with more than 6,000 new symptoms and associated short-cut tests and fixes added to the database each month.
Direct-Hit enables technicians to perform repairs profitably and accept repair services on jobs that otherwise might have been turned away.
"The Direct-Hit website is a voluminous resource that contains the most current diagnostic information on vehicle specific failures, along with instruction on how to quickly and efficiently diagnose these failures. Identifix has put together a truly unique bundled services offer for AAA that is only available to AAA Approved Auto Repair facilities. The services will save AAA Approved Auto Repair facilities time in troubleshooting vehicle component failures up front, resulting in a timely and efficient service experience for the customer," said Sweet.
For additional information about this program, contact your local AAA/CAA club representative, visit www.identifix.com or call (800) 745-9649 and speak to an Identifix Market Area Representative.
