Identifix Launches a Major Upgrade for Direct-Hit System – UnderhoodService

Identifix Launches a Major Upgrade for Direct-Hit System

Direct-Hit is an online diagnostic database offering real-world, proven diagnostic assistance developed from more than two million Identifix repair hotline calls to the company's 37 ASE-master-certified technicians.

Identifix recently announced the launch of a major upgrade to the award-winning Direct-Hit system. The upgrade includes the addition of four robust new features:
– Preventive maintenance plan;
– Complete maintenance specifications;
– Super search technology; and
– New user interface.

Direct-Hit is an online diagnostic database offering real-world, proven diagnostic assistance developed from more than two million Identifix repair hotline calls to the company’s 37 ASE-master-certified technicians.

Identifix continually develops new offerings to assist the automotive industry with increasing profits, efficiencies and knowledge. The new Identifix preventive maintenance plan helps independent repair shops capture additional revenue using professional, customer-friendly and easy-to-understand reports that are based on the year, make, model and mileage of the customer’s vehicle.

The reports contain:
– Definitions of preventive maintenance items written in plain English and reasons why these items are important to maintain.
– "Catch up" preventive maintenance recommendations of major service items that consumers often overlook.
– Vehicle reliability reports that inform the customer of probable future problems, based on repair problems that have been reported frequently to the national Identifix repair hotline by technicians working on vehicles with the same year/make/model/engine.
– Technician reports with all related specifications including parts and labor times.

"Surveys show that $67 billion of automotive maintenance goes unperformed each year. With continual increases in average vehicle age and miles driven annually, we saw a need to help our subscribers capture revenue from this often overlooked business opportunity," said Jeff Sweet, president of Identifix. "Our mission is to look to the future and continually design products that enable shops to find fixes faster, excel in their businesses and earn more money."

Identifix has expanded its database to offer maintenance specifications for all years, makes and models directly from the OEM manufacturers.

In addition, Direct-Hit now offers lightening-fast super search technology, which makes searching for information easier and more advanced. The new keyword search will auto-complete the request by including a dropdown list of most frequently typed words. In addition, a list of automotive synonyms provides the user with common automotive terms that may help them better identify the problem. For example, if "misfire" is typed in to the keyword search, the user receives the following suggestions under "Also Try": buck, cuts out, engine misfire, engine miss and jerk miss. These options all contain diagnostic shortcuts or fixes specific to the year/make/model/engine selected. Thousands of automotive terms have been added to the database to create an easier interface.

Finally, Direct-Hit has also under gone a significant facelift. To correlate with the company’s new branding, Direct-Hit displays a new user interface. A new company logo, enhanced colors and layout add to the overall Direct-Hit improvement.

"We are very proud of the new Direct-Hit. We asked our customers what would make a difference in their job and developed a quality product that addressed their requests," stated Sweet. "By incorporating these great features, we have achieved a significant milestone in this strong 18-year-old company."

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