Identifix, one of the nation’s premier sources of online and hotline vehicle diagnostic and repair information, recently announced that subscribers to the company’s Direct-Hit product looked up information on more than 50,000 vehicles in a single week. The number of vehicles looked up by Direct-Hit subscribers per week has doubled in the last 12 months.
Direct-Hit is Identifix’s subscription-based online diagnostic information source offering real-world, proven diagnostic and fix information. It was developed from nearly three million Identifix Repair Hotline calls to the company’s 41 ASE master certified technicians. Identifix continually enhances Direct-Hit by adding more than 5,000 vehicle problems, real-world short cuts tests and fixes on a monthly basis.
“We are excited by our strong growth and industry support for our products and services. Direct-Hit allows us to share with the entire industry the knowledge we gain from talking to more than 10,000 shops each year,” said Jeff Sweet, Identifix president. “By using Hotline Archives a shop is able to see whether other shops are observing similar problems on vehicles. The shop can then take advantage of the short cut tests created by our master technicians and use likely causes to find fixes faster.”
Direct-Hit enables technicians to perform repairs profitably and accept repair services on jobs that otherwise might have been turned away. The company also serves as a content supplier to Microsoft’s MSN.Auto website, providing data on used vehicle reliability and reparability.
“My shop is really enjoying the benefits that Direct-Hit delivers. Since subscribing to Direct-Hit we have had three jobs that would have cost us several hundred dollars if we had just made assumptions based on our diagnosis. Once we pulled up the car in the system and saw the Hotline Archives, it was pretty much just a matter of following directions from that point on. Direct-Hit enables me to communicate more effectively to my technicians and customers. We are thankful we added Direct-Hit to our shop as it truly helps us and our customers,” commented Mike Speight, owner of W&R Performance, LLC.
For additional information, visit www.identifix.com.