Identifix Brings Online Vehicle Diagnostic Services to WORLDPAC Customers – UnderhoodService

Identifix Brings Online Vehicle Diagnostic Services to WORLDPAC Customers

Identifix has announced a new partnership with WORLDPAC to bring vehicle diagnostic information services to WORLDPAC customers through the WORLDPAC Assist Powered by Identifix program.

Identifix has announced a new partnership with WORLDPAC to bring vehicle diagnostic information services to WORLDPAC customers through the WORLDPAC Assist Powered by Identifix program.

Using Identifix’s award-winning, subscription-based product Direct-Hit as the foundation of http://www.worldpacassist.com, WORLDPAC customers will be able to access Identifix’s more than 200,000 Hotline Archives, real-world quick fixes and tests through a co-branded diagnostic website. In addition, WORLDPAC customers will be able to utilize a co-branded Repair Hotline and have access to Identifix’s 41 ASE factory-trained master technicians for finding fixes faster.

Identifix’s Direct-Hit Web service delivers quick fixes, time saving diagnostics and real world information designed to facilitate quick and effective vehicle diagnoses to technicians across North America. Direct-Hit enables technicians to perform repairs profitably and accept repair services on jobs that otherwise might have been turned away. The Identifix Repair Hotline is a pay per call hotline annually used by more than 10,000 automotive shops. Calls are routed to 41 Identifix ASE certified master technicians who each specialize in one carline. The Repair Hotline produces a first call resolution rate of 72 percent with a 94 percent customer satisfaction rate.

Jeff Sweet, president of Identifix said, "We are excited to partner with WORLDPAC and expand into the market of European and import repair specialist shops. We look forward to helping WORLDPAC shops find fixes faster; excel in their businesses and earn more money."

WORLDPAC provides brand-recognized OE quality automotive parts directly to the import repair specialist.

For more information about Identifix, visit: http://www.identifix.com.

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